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MISSING IMAGES thread, Read this before reporting

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Newly accepted images and video submissions usually show in your portfolio and the “New†and “Random†search results within 24 hours after approval. In certain cases this can take up to 72 hours.

 

Indexing in searches and categories, as well populating the Content Manager and processing any change to your content or account will also take up to 72 hours.

 

If your content was approved and is not showing in your portfolio after 72 hours, post the image numbers in this thread along with the date of approval (not the date of submission).

 

Please do not post missing images without an image ID (or with only a description like "my last batch") or before waiting 72 hours after approval.

 

Thank you all.

 

Vincent Jansen

Shutterstock

Contributor Success

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Hi

 

72 hours have passed after my work checked. But they did not appear, nor in my portfolio or searching for key or searching by category. Are no sales of these works. Displayed only if you enter the number received image. Missing image: 177467309 177467312 177467315 177467318 177467330 177467267 177467270 177467273 177467276 177467279 177467282 177467285 177467288 177467291 177467294 177467297 177467300 177467303 177467306 177324179 177324182 177324185 177324188 177324191 177324194 177324197 177324200 177324203 177324206 177324209 177324212 177324215

Can delete them and reboot? Ask for advice. After all, even though they appear they will be seen on the following pages. And it will affect their first sale, as that is the determinant of the rating quadrupeds work.

 

Thank you

 

Ivan Negin

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Hi,

 

I am missing my approved files in my portfolio and in the search engine.

 

The files were approved at 19th February 2014.

 

Missing files numbers:

 

177344993, 177344996, 177344999, 177345002, 177344747, 177344750

 

Could you check this issue? Thanks in advance.

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Hi,

 

 

These (and the others that were emailed to us) have been reported and tech is restoring them now. They will show in search results today. Sorry for the inconvenience.

 

I'll post more news when available.

 

Best regards,

 

Vincent Jansen

Shutterstock

Contributor Success

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Hi

 

I think 72 hours have passed after my work had been checked,but they did not appear, nor in my portfolio or searching for key or searching by category. Displayed only if you enter the number received image. Missing images: 178517051, 178517054, 178517057, 178517060, 178517063, 178517066, 178517069, 178517075, 178517189, 178517198, 178517204, 178517210, 178517216, 178517225, 178517231, 178517246, 178517255, 178517261, 178517267, 178517276, 178517282, 178518044, 178518047, 178518773

 

Best regards

Edvard

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Hi.The following images were accepted on 23/24 of feb and have not yet appeared in my port.

178388045,178388048,178388051,178388060

178274522,178274528,178274534,178274537

178261487,178261490,178261493,178261496,178261499

178274462.

 

Thanks

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royster & eviled

 

Your images were approved on 2/26, that is less that 48 hours ago.

 

Best,

 

Vincent Jansen

Shutterstock

Contributor Success

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From the last download from 25.02.2014 in the portfolio have not appeared files with ID 42454469, 42454991, 42455018

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Hi

I have my image approved at 24/25 of Feb, and not

showing up in my portfolio.

178524074, 178524077, 178524080, 178524083, 178524086, 178532972, 178532975, 178532978, 178532981, 178532984, 178532987, 178532990, 178532993, 178532996, 178532999, 178533002, 178533005, 178533011, 178533017, 178533020, 178533023, 178533029, 178533032, 178533035, 178539710, 178539713, 178539716, 178539719, 178539722, 178539725, 178539728, 178539731, 178539734, 178539737, 178539740, 178539743, 178539746, 178539749, 178539752, 178539755, 178539758, 178539761, 178539764, 178539767, 178539788, 178539791, 178539794, 178539797, 178539800, 178539914, 178613891, 178613897, 178613900, 178613903, 178613906, 178613912, 178613915, 178613918, 178613921, 178613924, 178613930, 178613978, 178613984, 178613987, 178613990, 178613993, 178613996, 178613999, 178699271, 178699274, 178701440, 178701443, 178701446

 

Thank you

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Hi, my images were approved on 26 feb. and after 72 hours didnt show up in my portfolio

 

178739573; 178739576; 178739579; 178739582; 178739585; 178739588; 178739594; 178739597; 178739600; 178739603;

178730891; 178730894; 178730903; 178730633; 178730603;

178730609; 178730615; 178730618; 178730621; 178730624;

178730627; 178730630; 178679555; 178679543; 178679546;

178679549; 178678772; 178678781; 178678784; 178678787;

178667369;

 

Thank You

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Hi, my images were approved on 26 feb. and after 72 hours didnt show up in my portfolio

 

178280117 178280114 178280111

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Hi Vincent

 

These images were approved on Feb 26 and still do not appear in my portfolio. (And the email informing me they were approved showed no images, only question marks in blue boxes.)

 

Batch ID 42465926

Image ID's

178532660

178532663

178532666

178532669

178532672

 

Batch ID 42419858

Image ID's

178707656

178707659

178707662

178707665

178707668

178707671

 

Thanks

Photogal

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Hi,

 

I can't see my approved files in my portfolio and in the search engine.

 

The files were approved at 26th February 2014.

 

Missing files numbers:

 

178177856 178177865 178177868 178362944 178381670

178558829 178571021 178571024 178571027 178571030

178571033 178581164 178590257 178750736 178751366

 

Thank you.

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Hi Vincent,

 

26.02.2014 i got mail this photo were accepted.

 

Photo id:

 

178528940

178528943

178528946

178528949

178528952

178528958

178528964

178528970

178528976

178519994

178519310

178518050

178518053

178518056

178518059

178518062

178518065

178518068

178518074

178518080

178518083

178518086

178518089

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Hi Vincent,

 

Please could You look, these images were approved on Feb 26 but are not seen in my portfolio

 

178768097

178284803

178284053

 

Thanks in advance!

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Hi everyone,

 

Thanks for reporting these. Even though many of these batches have come close to running over 72 hours, we do not believe any of them actually did. That being said, we are working on making the time between approval and indexing shorter than that for all submissions and appreciate your patience.

 

Best,

 

Vincent Jansen

Shutterstock

Contributor Success

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Hello, can you help me?

 

These images approved 72 hrs ago but still not in my portfolio.

 

Batch ID: 42739988 (03/03/2014)

179749268

179749271

179749274

179749277

 

Batch ID: 42738566 (03/03/2014)

179743475

 

Batch ID: 42738563 (03/03/2014)

 

179743460

179743466

179743472

 

Batch ID: 42737177 (03/03/2014)

 

179737127

179737133

179737136

179737139

179737142

179737145

 

Batch ID: 42737165 (03/03/2014)

 

179737097

179737100

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I'm missing 9 editorial images from my last batch in my portfolio:

 

Batch ID: 42734018 03/03/2014

179723474

179723501

179723513

179723528

179723531

179723534

179723546

179723549

179723555

 

Thanks for your help!

Andreas

 

Edit says: now they are in my portfolio. Thanks again =)

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Hi,

 

Thanks for reporting these. We're re-indexing right now and expect everything to be in your portfolios in a few hours max.

 

Thanks for your patience,

 

Vincent Jansen

Shutterstock

Contributor Success

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Missing newly approved images, since yesterday:

180374633

180390041

180390044

180390047

180390050

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Hi,

 

Below contents ID are on pending but they are lost. I can not edit description and keyword.

 

185815604 185815610 185836991 185836997 185837003 185845424 185845427 185845862 185849531 185969366 185970134 185971184 185971862 185972057 185973671 185973701 185974016 186082139 186083906 186097046 186099971 186119117 186119120 186119324 186120161

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