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yuilee

I feel SS don't want to help me

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@yuilovedraw 

Hi! It appears that you have two active portfolios at the present moment. It's a strange situation whatever the cause. I hope that this problem is resolved quickly.

Take a look at the end of each URL.
(portfolio: yui+lee) https://www.shutterstock.com/g/yui+lee
(portfolio: yuicolour) https://www.shutterstock.com/g/yuicolour
(404: yui+lee_cute) https://www.shutterstock.com/g/yui+lee_cute

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Yuilovedraw, yui+lee, yuicolour, yui+lee  cute

This is from memory and I don't know where I found it, (but as I recall) you can only change your URL once.  If you have three URLs (and my recollection is correct), that could be the problem.  I would suggest you contact contributor support and point out what you have done (three or four URLs) and ask them for a solution.  

I would also review the site rules, etc. and see if you can find the limitation to one change of your URL, just to make sure I'm correct.  Good Luck! 

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52 minutes ago, Steve Bower said:

This is from memory and I don't know where I found it, (but as I recall) you can only change your URL once. 

correct. It is under "portfolio" options:

Quote

Note: Your Portfolio URL can only be changed once

 

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4 hours ago, Yori N said:

@yuilovedraw 

Hi! It appears that you have two active portfolios at the present moment. It's a strange situation whatever the cause. I hope that this problem is resolved quickly.

Take a look at the end of each URL.
(portfolio: yui+lee) https://www.shutterstock.com/g/yui+lee
(portfolio: yuicolour) https://www.shutterstock.com/g/yuicolour
(404: yui+lee_cute) https://www.shutterstock.com/g/yui+lee_cute

Thank you for telling me.

It is really a strange situation.

I will contact contributor support again.

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3 hours ago, Steve Bower said:

Yuilovedraw, yui+lee, yuicolour, yui+lee  cute

This is from memory and I don't know where I found it, (but as I recall) you can only change your URL once.  If you have three URLs (and my recollection is correct), that could be the problem.  I would suggest you contact contributor support and point out what you have done (three or four URLs) and ask them for a solution.  

I would also review the site rules, etc. and see if you can find the limitation to one change of your URL, just to make sure I'm correct.  Good Luck! 

Thank you for telling me about this!
It is really a problem.


When I change my Display name, my portfolio URL is changed everytime.
But the "portfolio URL" below the Display name is not changed.

My portfolio URL can be changed so many times by display name, but I cannot change it back to https://www.shutterstock.com/g/yui+lee_cute

Because of the "+"and"_".

I sent this issue to them once but got no response from them.

They always say that they have reported this issue to the Tech team.

I am keep trying to that them know about this situation.🥵

 

 

SS 2020-04-13 上午1.05.38.png

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50 minutes ago, yuilovedraw said:

My portfolio URL can be changed so many times by display name

The portfolio URL does NOT get changed by changing your display name, you can change your display name as often as you like, URL can be changed only once although I can't really think of a reason to do so. I have no idea how you ended up with three URL's with one broken one. Did you create multiple accounts with different names? I'm thinking this is the only way this could have happened and SS has deleted one of the multiple accounts.

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@MJD Graphics

It is really a bug.

I never changed my URL. I changed my display name and this issue just happened.

In my account, I change the display name, and the portfolio URL get changed automatically on my portfolio page.

I follow the rule, but this issue still happen to me. I don't know how to do. 

 

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