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Video Clip Error- "We can't read whats in your file"


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I upload video clips in the native .mov file format from my Panasonic GH5.  For the last couple of weeks of all my uploads I get the error "We can't read what's in your file. Please re-save or re-export your file, and try uploading it again." Uploading again does not solve the problem.  My workflow has always been the same:  trim clips in Mpeg Streamclip, save as then upload via Filezilla.  My GH5 settings are .mov, 3840x2160, 29.97p, 420/8bit/LongGOP, 100Mbps, LPCM.  Can anyone help.  My uploads to other stock sites of the same files have no problem. 

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On 5/22/2019 at 12:35 AM, Edgar Lee Espe said:

Looks like we're up and rolling again. Just uploaded and submitted several 4K footage clips which are now on my Pending page.

THANK YOU SS Support!!!

Edgar, have any of your recently uploaded 4k clips you referenced been approved?

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  • 3 weeks later...

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