Marek Mosinski Posted July 30, 2018 Share Posted July 30, 2018 Hi, I cant find a link to my video portfolio. When I'm using link: https://www.shutterstock.com/g/marek+mosinski it is empty, byt I have over 200 clips online. Even when i find my clip, like this one: https://www.shutterstock.com/pl/video/clip-1014305900-close-lush-fern-silhouette-old-forest-beutiful when I clik on my user name I am redirecting to page with most popular clips. What I'm doing wrong? Shoud I add a keyword with my username to every single video? Link to post Share on other sites
Suteren Posted August 3, 2018 Share Posted August 3, 2018 I have exactly the same experience. When I click on the "Active Videos" link, it takes me to to the exact same page with most popular videos. I was trying to share my footage portfolio, but I can't find a way to do that. This is happening to me from the start I uploaded my first videos, more than a month ago. It is pretty basic function, to be able to see my video portfolio, but it seems that it is rocket science for shutterstock. Link to post Share on other sites
Onur Cem Posted August 7, 2018 Share Posted August 7, 2018 On 8/4/2018 at 12:24 AM, Suteren said: I have exactly the same experience. When I click on the "Active Videos" link, it takes me to to the exact same page with most popular videos. I was trying to share my footage portfolio, but I can't find a way to do that. This is happening to me from the start I uploaded my first videos, more than a month ago. It is pretty basic function, to be able to see my video portfolio, but it seems that it is rocket science for shutterstock. Same here. I have only 4 videos and they have just accepted but I cannot see them. Link to post Share on other sites
Salvacampillo Posted September 9, 2018 Share Posted September 9, 2018 Hi, I have the same experience, I can't see my videos when I select my contributor's name, always I see the same most popular videos. I don`t know what I'am doing wrong. Link to post Share on other sites
alexeyart1 Posted September 11, 2018 Share Posted September 11, 2018 Downloading the FTP is just some kind of horror! Uploaded for more than a day, the lap does not go any further! Link to post Share on other sites
kSergiUs Posted September 11, 2018 Share Posted September 11, 2018 Nothing works all day. The report for the previous day did not come to the mobile application. No sales either. Link to post Share on other sites
adamroper-japan Posted September 17, 2018 Share Posted September 17, 2018 Shutterstock's video search for contributor (shutterstock.com/video/search?contributor=USERNAME) has been broken for a while. I have attempted to report this issue twice but so far I have not heard back from anyone at Shutterstock. It's a very basic feature, I wish people could click on my username from one of my videos and see the other videos I've uploaded. Has anyone actually spoken with someone from Shutterstock about this? I wonder if this is on their radar... Link to post Share on other sites
Salvacampillo Posted September 17, 2018 Share Posted September 17, 2018 Same for me, adamroper-japan. I reported this error last week and no one has given me an answer, I just received this message: "Thanks for contacting ShutterStock contributor care support team. We will forward your email to our concern department and once they give us a confirmation we will send you an email soon. If there is any quire please feel free to contact us anytime." Link to post Share on other sites
Maja Todorovic Posted September 23, 2018 Share Posted September 23, 2018 Dashboard - active videos page is gone Hello, when I go to my dashboard I can see there is 208 active videos. When I click on active videos I can not see my videos I see this https://www.shutterstock.com/video/search?contributor=Maja Todorovic My videos, that have been approved I can not see them, I can not see them at all. I see something else Namely, when I click active videos the page is redirected on a portfolio that is not mine. I see this https://www.shutterstock.com/video/search?contributor=Maja Todorovic When i click on active videos, there is something there that is not mine. There is no my videos that I can see, like they are gone. I deleted the catches and delete the cookies and restart the browser but the problem has not yet been resolved. I see this https://www.shutterstock.com/video/search?contributor=Maja Todorovic I hope that you understand what is the my problem and can You resolve my problem. Sincerely, Maja Todorovic Link to post Share on other sites
UVStudio Posted November 13, 2018 Share Posted November 13, 2018 Hello, Has this problem been addressed? I'm experiencing the same issue as the above poster. Perhaps it's because I'm brand new... Link to post Share on other sites
Salvacampillo Posted November 13, 2018 Share Posted November 13, 2018 Yeah, I finally got to see my portfolio. I wrote to the support center but nobody answered me. I thought that the platform is more optimized for photo than for video, and I only had uploaded videos. I tried to upload a photo and suddenly I could see all my content, including videos. I don't know if it was a coincidence, but in my case it worked. I hope you too. Greetings from Barcelona! Link to post Share on other sites
BIG BLUE PRODUCTIONS Posted November 15, 2018 Share Posted November 15, 2018 I have the same problem. I can't see my portfolio. Link to post Share on other sites
Powerhouse Productions Posted November 20, 2018 Share Posted November 20, 2018 This is still busted and show no sign of getting fixed. My image portfolio doesn't even show up at all, while my video port links to the entire 12million clips on Shutterstock. The silence is deafening.... Link to post Share on other sites
urbazon Posted November 21, 2018 Share Posted November 21, 2018 I don't know if it's just me or is it a new site-wide bug, but even the popular clips on the whole website are skewed... They all feature clips from just one portfolio. I mean, they are great clips, but this doesn't look like it's the way it should be. Link to post Share on other sites
StockStudio Aerials Posted November 21, 2018 Share Posted November 21, 2018 1 hour ago, urbazon said: I don't know if it's just me or is it a new site-wide bug, but even the popular clips on the whole website are skewed... They all feature clips from just one portfolio. I mean, they are great clips, but this doesn't look like it's the way it should be. Yeah, an entire account is now the most popular, all of it. Link to post Share on other sites
kSergiUs Posted November 21, 2018 Share Posted November 21, 2018 I noticed that yesterday too. On the first pages-video of only one author. Link to post Share on other sites
Goldsithney Posted November 21, 2018 Share Posted November 21, 2018 A lot of topics here about this but SS are not responding. When you contact support you get a standard response that they are aware and are working on it. But this does effect our video sales. only when you go into the catalogue manager and click on videos can you see your footage. Link to post Share on other sites
Laurin Rinder Posted November 21, 2018 Share Posted November 21, 2018 On 7/30/2018 at 3:43 AM, Marek Mosinski said: Hi, I cant find a link to my video portfolio. When I'm using link: https://www.shutterstock.com/g/marek+mosinski it is empty, byt I have over 200 clips online. Even when i find my clip, like this one: https://www.shutterstock.com/pl/video/clip-1014305900-close-lush-fern-silhouette-old-forest-beutiful when I clik on my user name I am redirecting to page with most popular clips. What I'm doing wrong? Shoud I add a keyword with my username to every single video? I see 5 Pages.https://www.shutterstock.com/video/search?contributor=Marek+Mosinski Link to post Share on other sites
Creeping Things Posted February 4, 2019 Share Posted February 4, 2019 I am having the same issue. Here is one of my videos: https://www.shutterstock.com/video/clip-1023301447-southern-alligator-lizard-on-rock When I click on the blue "Creeping Things" link (to the right of "By") I am redirected to here: https://www.shutterstock.com/video/search?contributor=Creeping+Things My photo portfolio is showing up fine, but not my videos. Link to post Share on other sites
nuinaruphon Posted February 8, 2019 Share Posted February 8, 2019 Hey, I have the same Issue. so Shutterstock shows only the popular video and contributor. No page for the no-name contributor. Thank you for that !! Link to post Share on other sites
Craig S Newman Posted February 25, 2019 Share Posted February 25, 2019 What's going on with this? I can't share my portfolio link! Come on SS, I want to make sales but also want to share my video port with friends and family on the socials. Link to post Share on other sites
mark stephens photography Posted March 2, 2019 Share Posted March 2, 2019 Count me in on this problem... Been writing tech support, sent Alex SEVERAL emails, started another thread on this forum, NOTHING works.... Same problem as people reported LAST year on this thread!!! the solution MUST be known because it was fixed for people earlier up on this thread!!! SHUTTERSTOCK please fix this problem, buyers can not see our portfolios so we can not sell.......I now have 137,0000 pages of videos, really have like 40 total clips....... Link to post Share on other sites
Powerhouse Productions Posted March 3, 2019 Share Posted March 3, 2019 My image portfolio link has been adsent for months, then the other day it just popped up. I'm mainly video, so I didn't chase up the image side of things. But it is frustrating when people can't see your port. Link to post Share on other sites
nuinaruphon Posted March 3, 2019 Share Posted March 3, 2019 I have the same issue, Shutterstock please fix this problem!! Link to post Share on other sites
mark stephens photography Posted March 14, 2019 Share Posted March 14, 2019 Bump for this topic....Still a problem for anyone joining this tread since Feb. 2019... Problem fixed for anyone on this thread in 2018... Solution must be known because it was already fixed for some but every time I report it to SS they send me a message saying that Tech support "is working on a solution"... how long should it take to do the same "fix" that they did in 2018????? Again, customers can not see my video submissions because the link to my portfolio goes to ALL videos submitted.......... Link to post Share on other sites
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