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Anneka

Clips not appearing in "Submit Video"

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Hi,

I am having an issue with submitting video, and I have no idea what's wrong :

1. I use the same FTP program and settings (Filezilla) as for my photos.  My photos appear in "submit photos", but my video clips don't.  So I suppose my upload settings are correct.

2. Clips upload in a normal way, and Filezilla reports "upload successful".

3. I wait for 24 hours, 3 days, 1 week ... the clips do not appear on the page "submit video".

4. My clips are part of a series, all rendered on the same day with the same settings, and a few months ago, I could submit them and they were accepted.  They also are of the same size and length.

So if 3 months ago, similar clips were OK, and my Filezilla settings are OK, what can be wrong ?  I have been trying every week for more than a month now, and they never appear on the "submit video" page.

Any suggestions are VERY welcome!

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I got email from support team about  all the requirements listed below:

1. The clip’s codec is supported. 
2. The clip’s file size is not larger than the maximum size of 4GB 
3. The clip’s format is supported. 
4. The clip’s height is not less than the minimum, 480. 
5. This clip, with the same original file name, has not been uploaded before but never submitted within 21 days 

 

In my case i guess the last point is important .

I need to change the name of my files. I'll let you know if it helps.
 

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Wow, thank you Sylwia!  My filenames are different, but I am always trying to submit the same clips, so that might be the problem.  I'll do another test with a different clip.  The format should be correct, as other clips have been approved a few months ago.  I suppose nothing changed in format requirements recently?

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Have you read Sylwia's tips ?

1. The clip’s codec is supported. 
2. The clip’s file size is not larger than the maximum size of 4GB 
3. The clip’s format is supported. 
4. The clip’s height is not less than the minimum, 480. 
5. This clip, with the same original file name, has not been uploaded before but never submitted within 21 days 

Especially the last one helped me a lot :  try another clip, or rename your clip.

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