davidek1 Posted January 11, 2017 Share Posted January 11, 2017 reason File Size -- File size must be under 15MB for vectors and above 4MP for photos. but the photo size rejected is 2800x2100 = 5,88 Mpx boh.......... Link to post Share on other sites
Mark Godden Posted January 11, 2017 Share Posted January 11, 2017 I've just had two of those too. Must be another bug I guess Link to post Share on other sites
AN NGUYEN Posted January 11, 2017 Share Posted January 11, 2017 I also had 2 rejections Link to post Share on other sites
Gabor Havasi Posted January 11, 2017 Share Posted January 11, 2017 This is plain stupid. I had a rejection too. Link to post Share on other sites
Rudy Bagozzi Posted January 11, 2017 Share Posted January 11, 2017 Received one refusal for the same reasons about an image previously accepted a few hours before. ... Link to post Share on other sites
fredex Posted January 11, 2017 Share Posted January 11, 2017 It's clearly just a bug. 4 images out of a batch of 40 were rejected with this reason when all the images are at 6000x4000 and are comparable file sizes. Does make you wonder what the hell is happening in the system when it becomes unable to calculate image dimensions properly though. Link to post Share on other sites
jathys Posted January 11, 2017 Share Posted January 11, 2017 Same issue here. One image rejected for size (5.45MB) or not enough pixels (15.5MP)... Hoping to figure out if I'm able to resubmit when there's clearly nothing for me to fix on this end. Had two other photographs (photographs... that's the important word here) rejected earlier in the week for not having reference images included... Getting quite frustrated having images rejected for non-existing issues that aren't anything I can fix. At least when I get told that it's not sharp enough or there's too much noise... I may disagree at times, but at least it gives me feedback I can work with. Link to post Share on other sites
KRAHOVNET Posted January 11, 2017 Share Posted January 11, 2017 The horror happening - I have three batch with rejected Link to post Share on other sites
Pierre Jean Durieu Posted January 11, 2017 Share Posted January 11, 2017 13 pics rejected today. Is SS IT team avare of the difference between MP (mégapixels) and MB (megabytes) ? The rule has ever been above 4MP ! Link to post Share on other sites
KRAHOVNET Posted January 11, 2017 Share Posted January 11, 2017 "Photos that are submitted to Shutterstock must be of professional quality. We accept photo submissions in jpeg and tiff format, but strongly recommend you to upload only in jpeg format because all images are automatically converted to jpeg upon submission. Minimum Uploading sizes All images must be at least 4MP (4 Megapixels) but preferably 5MP or larger and set at the highest quality settings to produce at minimum a 4MP image. Images that are 3.8 or 3.9MP may be upsized slightly by you so that it becomes 4MP, but do not exceed this amount as you will get quality loss from enlarging the photo too much. If your images are smaller than 3.8MP, Shutterstock cannot accept your submission. Maximum uploading sizes There are no maximum uploading sizes for jpeg images. Please keep in mind: Our requirements are in Megapixels (MP) not Megabytes (MB). You can view the Megapixel dimensions of your image by accessing the image properties or by opening the image in an image-editing program and viewing the properties there. Please always check your photos at 100% for noise and make sure the subject is focused properly before submitting. To determine the amount of pixels in a photo, multiply the pixel width by the pixel length. For example: 2000 x 2400 pixels equal 4.8 Megapixels. A photo of this size is valid. 1200 x 3000 pixels equal 3.6 Megapixels. This is smaller than our minimum size requirement, and this photo will not be accepted by our system. Super Size: The image that you submit to us will become the Large format on our website. The Super format is created for images that are 15 MP or less, so if the original image you submitted to us is over 15 MP, a Super size is not necessary and will not be made available." Link to post Share on other sites
fredex Posted January 12, 2017 Share Posted January 12, 2017 There are no maximum uploading sizes for jpeg images. I wish they'd correct that statement. There may not be a limit in terms of MP but images over I think 30mb or 35mb on SS and 25mb on BS are automatically rejected on upload. Unless an image is pretty much solid white or 8 bit colour it is rarely possible to upload anything larger than around 14,000 × 12,000. At least that's the largest I've managed. Yes I know that's a pretty absurdly large size anyway... it was just annoying to render a nice big seamless texture only to have to scale it down to meet some arbitrary size limit. Makes offering sets of high resolution images like stylised alphabets impractical without uploading individual files instead. Link to post Share on other sites
Barry Blackburn Posted January 12, 2017 Share Posted January 12, 2017 I wish they'd correct that statement. There may not be a limit in terms of MP but images over I think 30mb or 35mb on SS and 25mb on BS are automatically rejected on upload. Unless an image is pretty much solid white or 8 bit colour it is rarely possible to upload anything larger than around 14,000 × 12,000. At least that's the largest I've managed. Yes I know that's a pretty absurdly large size anyway... it was just annoying to render a nice big seamless texture only to have to scale it down to meet some arbitrary size limit. Makes offering sets of high resolution images like stylised alphabets impractical without uploading individual files instead. The large ones are supposed to go through using FTP for uploading. Jeff, Were these jpegs rejected for being too large or couldn't you upload them because of the size? There is no size limitation for photos, but larger images can have issues uploading due to their size (depending on ISP, connection, time, etc.) Vincent Shutterstock This is and apparently will continue to be an issue. Link to post Share on other sites
Laurin Rinder Posted January 12, 2017 Share Posted January 12, 2017 short story submitted 8 Illustrations, Just sat there. submitted 22 Illustrations reviewed and accepted Original 8 still there Deleted the 8 Submitted the 8 again. 5 sent back because they were not Jpeg.....They were...DUH Deleted all and uploaded the 8 again......well see. Stupid waste of time. Link to post Share on other sites
Sharon Keating Posted January 12, 2017 Share Posted January 12, 2017 I'm glad it's not just me... Link to post Share on other sites
Isabelle OHara Posted January 12, 2017 Share Posted January 12, 2017 Happened to me, too. Link to post Share on other sites
ashok india Posted January 12, 2017 Share Posted January 12, 2017 Me too...............recent 8 photos rejects............. Link to post Share on other sites
Ken Schulze Posted January 12, 2017 Share Posted January 12, 2017 short story submitted 8 Illustrations, Just sat there. submitted 22 Illustrations reviewed and accepted Original 8 still there Deleted the 8 Submitted the 8 again. 5 sent back because they were not Jpeg.....They were...DUH Deleted all and uploaded the 8 again......well see. Stupid waste of time. Indeed. A lot of us have had so many glitches like this in recent years it's getting harder and harder to escape the conclusion that, with well over 100 million images now and nearly another million getting added every week, SS databases and storage servers are collapsing. Much or all of the network is likely outsourced to multiple vendors. Many scheduled backups may be considerably outdated the moment they are created, so there is probably frequent confusion among the SS database admins (if any are still on staff) as to which sets of data are current. Laurin, your images that "Just sat there" almost certainly never made it to the review process. That's happened with a number of mine. I don't think it's intentional. It's overload. Their servers can no longer handle all the transactions, even with automated reviews. At this point, though, SS probably can't afford to add all the hardware and software capacity and all the staff it would take to make things run smoothly all the time. Infrastructure is expensive. Acquisition of large, well-known image collections seems to be the top priority. My guess is that most of their technical dollars are going toward integration of those collections with one another, not toward restoration or improvement of the back end that we contributors have to use. Link to post Share on other sites
Sumit.Kumar.99 Posted January 12, 2017 Share Posted January 12, 2017 Happened with me, too. JPEG file rejected, it was 19mb in size. Link to post Share on other sites
miquelito Posted January 12, 2017 Share Posted January 12, 2017 I just got the same status notice of recently submitted images, this time 12 images:546005467, 546005470, 546005473, 5476757498, 548268643, 548268649, 548268652, 548268661, 548268811, 549265756, 549265759, 549265765. All fulfill the size demand, and similar images have been approved. Frankly I think I spend too much time controlling, that SS does the job we as contributors expect it to do. I mean no contributors, no customers!! What annoys me most is, why don't we get an official explanation of one of the top executives, and what they will do to correct the issue. That could also save us a lot of time on the forum, although it is nice to speak with you guys out there around the world :-) Link to post Share on other sites
miquelito Posted January 12, 2017 Share Posted January 12, 2017 Messaged Jon Oringer and SS on facebook about this latest problem Don't bother complaining here just go straight to the boss Fine, let's see if that solves the problem or provoke a qualified reply and explanation. :-) Link to post Share on other sites
urbazon Posted January 12, 2017 Share Posted January 12, 2017 Stupid waste of time. This! Link to post Share on other sites
julietta24 Posted January 12, 2017 Share Posted January 12, 2017 Today I also had one image has been rejected for this reason. Link to post Share on other sites
theendup Posted January 12, 2017 Share Posted January 12, 2017 Same here. 5 images got rejected because of their sizes which are totally ok. Link to post Share on other sites
Pierre Jean Durieu Posted January 12, 2017 Share Posted January 12, 2017 "Photos that are submitted to Shutterstock must be of professional quality. We accept photo submissions in jpeg and tiff format, but strongly recommend you to upload only in jpeg format because all images are automatically converted to jpeg upon submission. Minimum Uploading sizes All images must be at least 4MP (4 Megapixels) but preferably 5MP or larger and set at the highest quality settings to produce at minimum a 4MP image. Images that are 3.8 or 3.9MP may be upsized slightly by you so that it becomes 4MP, but do not exceed this amount as you will get quality loss from enlarging the photo too much. If your images are smaller than 3.8MP, Shutterstock cannot accept your submission. Maximum uploading sizes There are no maximum uploading sizes for jpeg images. Please keep in mind: Our requirements are in Megapixels (MP) not Megabytes (MB). You can view the Megapixel dimensions of your image by accessing the image properties or by opening the image in an image-editing program and viewing the properties there. Please always check your photos at 100% for noise and make sure the subject is focused properly before submitting. To determine the amount of pixels in a photo, multiply the pixel width by the pixel length. For example: 2000 x 2400 pixels equal 4.8 Megapixels. A photo of this size is valid. 1200 x 3000 pixels equal 3.6 Megapixels. This is smaller than our minimum size requirement, and this photo will not be accepted by our system. Super Size: The image that you submit to us will become the Large format on our website. The Super format is created for images that are 15 MP or less, so if the original image you submitted to us is over 15 MP, a Super size is not necessary and will not be made available." So you show you know the difference ! But then, can you tell us why pictures 4252x2835 pixels have been ALL rejected ? To determine the amount of pixels in a photo, multiply the pixel width by the pixel length. For example: 2000 x 2400 pixels equal 4.8 Megapixels. A photo of this size is valid. 1200 x 3000 pixels equal 3.6 Megapixels. This is smaller than our minimum size requirement, and this photo will not be accepted by our system. Link to post Share on other sites
Linda Bucklin Posted January 12, 2017 Share Posted January 12, 2017 I had three size rejections, one was a resubmit that was rejected twice, all images fit the size requirements. SS why aren't you fixing this? Link to post Share on other sites
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