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Sharon Day

Spammy titles????

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Anyone else get an email about spammy titles and a threat of suspension if it's not fixed? I must be dumb as a box of rocks but I don't get it. To my knowledge I don't spam my titles and titles don't show up anyway. Can anyone explain this? Thanks!

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Yes, I got one too - and it's totally unwarranted.  Further when I went back and checked some files, I see that my keywords have been replaced, and now include words like "of" and "on" and "the", which I NEVER include.   But the keywords I entered are gone.  

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Dear all,

 

I have got this email too:

 

"Dear Ewa,

 

We have become aware that your portfolio now includes titles with spammy repetitive words or phrases. Repetitive titles like “orange, orange, orange” and “icon arrow, icon arrow, icon arrow” create a poor customer experience, and are prohibited under our metadata guidelines. These titles are considered spam and are not accepted for publishing during the review process. Editing them in this manner after your content has been published is not allowed. 

 

You are now required to edit these titles to bring them back into compliance. In the coming weeks, we will review our collection again. If you do not correct your titles, or you continue to create repetitive or spammy titles, your account may be suspended. 

 

To learn more about title spamming, please read How is Title Spamming Defined."

 

It is very strange and made me feel very anxious - I never ever spam, never ever use the word "icon" in my titles (because I don't make icons) and generally i think this must be a mistake.

 

Please, Dear Shutterstock, could you be so very kind and reassure your faithful contributors?

 

Ewa

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Я также получил это письмо. В моем портфолио 5000 фото! Я не могу проверить их в течение двух недель! Просьба указать конкретные фотографии, в которых необходимо внести изменения в названия. Я никогда не имел дело со спамом! Я хотел бы быть творческим, а не написание! Мне очень грустно!

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I have received the message too ! 

 

Either they've sent the message to everyone (by mistake I guess), either theyr have just searched double words in titles.

 

But for Editorial pictures, caption may have, as in examples given by SS on http://www.shutterstock.com/blog/creating-the-perfect-editorial-caption !

 

LAS VEGAS, May 31 : Caesars Palace resort facade on May 31, 2009 in Las Vegas. Caesars Palace is a luxury hotel and casino located on the famous Las Vegas Strip.

 

Las Vegas is three times, Caesars Palace twice, May twice. 

 

Is it spamming ? It's SS model !!

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I have received the message too ! 

 

Either they've sent the message to everyone (by mistake I guess), either theyr have just searched double words in titles.

 

But for Editorial pictures, caption may have, as in examples given by SS on http://www.shutterstock.com/blog/creating-the-perfect-editorial-caption !

 

LAS VEGAS, May 31 : Caesars Palace resort facade on May 31, 2009 in Las Vegas. Caesars Palace is a luxury hotel and casino located on the famous Las Vegas Strip.

 

Las Vegas is three times, Caesars Palace twice, May twice. 

 

Is it spamming ? It's SS model !!

Yes SS wants us to describe it this way and now they call it SPAM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BS

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Even though there is double words there, thats not spamming Theres a difference between blatant spamming, like the email said " orange,orange,orange..."

Yeah someone fell off their rocker on this and been smokin something!!

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The email that was sent out seems to have received most of it's content from the original message posted by admin here... http://forums.submit.shutterstock.com/topic/88687-shutterstocks-position-on-repeated-words-and-phrases-in-titles/

 

The examples of phrases repeated is word for word from her post

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I also got the email and am a bit relieved that I am not the only one who is anxious / confused after receiving it.  The problem is, I can't see the problem with my portfolio.  In the email it says....

To learn more about title spamming, please read How is Title Spamming Defined.

 

Only they don't provide a link and when I googled, this forum post is the first thing that came up.

 

Here's my response to them (others are free to recycle / tweak as necessary).

 

---

Thanks for the feedback.  Can you please give me an example from my portfolio of titles which need to be changed?  In the years that I have been with you I have worked hard to keyword and describe my images carefully and was slightly horrified to find that what I have been doing is no long acceptable.

 
Most of my portfolio is composed of abstract fractal art which customers would use as backgrounds / textures.  When putting in a title I generally mention the colours used in the design and try and note what it looks like.  I'm not clear on how the title on the image at this link is unsuitable?
 
The image in question is quite bright and the colours are yellow, orange, blue and green.  There are no repeated words in it.
 
I have looked through my portfolio and can't see any places where I have repeated phrases / words in a single description which has left me feeling extremely confused.
 
I tried to look 'learn more about title spamming' but when I googled the results were unhelpful.  Can you provide me to a link which explains what is now required?
 
Obviously I don't want my account to be suspended as I have had a long and generally happy relationship with SS.
 
Looking forward to hearing from you in due course
 

---

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The same sh.t .... I never use this kind of spam - and cannot even imagine the way it may happen. If there are any spam problems in titles that appeared lately - the only reason it may become possible - is account breaking. And here comes a question - dear Shutterstock, is your security so weak????????

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Dear review team!


I completely do not understand what spam are you talking about!!!


Can you please provide an example of my image containing such spamming?


All of my titles are short and regard strictly to the toptic of certain image - like “Blue plate on a table” and DO NOT CONTAIN repetitive words or phrases like “blue blue blue plate plate plate……..”


 


As far as i do not want my account to be suspended i’d strongly urge you to explain your warning and provide an example from may account.


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Hi,

in the short year I've been in Shutter, haven't changed any title after uploading files, perhaps some errata and no more. And I have received the warning. Ó_ò

What is certain it is that the translations of the keywords originally written in English (in my case, to Spanish) are ... worse than horrible. But, we are guilty of that or instead are the most harmed?

Here I am checking my titles like a crazy, and I see no spam, not my original titles have changed.

¿?¿?¿?¿?

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Тоже получил такое письмо, написал в сапорт, жду ответа, там посмотрим что делать.

 

 

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Тоже получил такое письмо, написал в сапорт, жду ответа, там видно будет.

 

Как я понял из этого гайда  How is Title Spamming Defined?,  работы, заголовки которых содержат спам не принимаются.

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Hi all,

I've received the same email.

As many of us are pretty upset about it or need clarifications, can I kindly ask Shutter Stock to provide a formal explanation?

Best regards,

Isti

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Came just now  -  We would like to offer a clarification about yesterday’s email regarding the titles of your content. This email was distributed to a broader group of contributors than we intended. We sincerely apologize for the concern caused. We want to reassure you that no further action is required from you

The vast majority of our community work hard to consistently create powerful and descriptive titles to support their work. Our goal is to create a fair and level playing field for our entire contributor community and we value the time and energy invested into preparing your content for license on Shutterstock. 

We have robust compliance standards in place to protect the integrity of your content and we are investing heavily in developing a new platform to improve the contributor experience. You may have seen some of the new pages recently rolled out. Included in this development will be new contributor tools to help with your content submission process. 

We are working tirelessly on creating the best contributor experience for our content creators and we apologize for the communication yesterday. You can expect that any further communication from us will be detailed, informative, specific, and actionable. 

Thank you, 

Jon Oringer
and
The Shutterstock Contributor Support Team

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