vincent shutterstock

Indexing some images may take just over 72 hours

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Hi everyone,

 

We are aware that in recent days the indexer has taken longer than usual, and in most cases the content is up within 72 hours, as earlier stated.

 

We are now catching up, but due to the unexpected high volume of content some images may take just over 72 hours to index in the next few days. We are very sorry for this and we are taken action to ensure this will not happen again.

 

If your content was approved and is not showing in your portfolio after 72 hours, please do not reupload or resubmit it since this may actually make the situation worse. Post the image ID's below and we will investigate.

 

I have to ask you all to please not add your images below if it has been less than 72 hours after approval.

 

Thank you all for your patience and understanding, and again our apologies.

 

Vincent

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Batches approved over 72 hours ago

 

Batch 68347577

Image ID 276821402

 

Batch 68349632

Image ID's

276829901

276829907

276829910

276829913

276829916

276829919

276829922

276829925

276829928

 

Batch 68396771

Image ID's

277030697

277030700

277030703

277030706

 

Thank you

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The IDs packages:

68564333

68556557

68481971

68469938

68464934

68459720

68451836

68405432

68402753

68395451

68394275

68387363

68368823

68330288

68327060

 

 

The major part of them was approved on May, 10th... so it's about 120 hours!

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The IDs packages:

68564333

68556557

68481971

68469938

68464934

68459720

68451836

68405432

68402753

68395451

68394275

68387363

68368823

68330288

68327060

 

 

The major part of them was approved on May, 10th... so it's about 120 hours!

 

Hi,

I checked a few and those were approved yesterday. Can you double check if these are those batches?

 

vincent

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Hi Vincent!

 

Now some of them appeared on my gallery... I think I send you just two approved yesterday (sorry).. but all rest was older... the major part was approved on May 10.

 

But thanks for your help :D I really appreciate :)

 

I checked all of them and the older ones are on gallery now... I'm really thankful :)

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It is very sad to hear this!

After all the work to rely on accurate data!

This is the answer to me for what I have worked for a whole week? for 240 new photos ready in the beginning of the week!

and which are now included in the portfolio at sunday!

 

when they had no one will not be needed!

 

You added new images for a week - but you have the answer 72 hours!

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Kudos to the review effort. I uploaded some images Thursday afternoon and evening and they were reviewed within hours. I was a little disappointed that they were not in my Portfolio until Saturday, but all is well now. Thank you for working on this.

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Hi Vincent,

 

My batch (ID 2184950) submitted on 19th of April was only partially (4 out od 7 videos) indexed upon approval on 28th April.

 

The following clips are still not available in my gallery:

9644537

9644540

9644543

 

 

Thank you for your help!

 

Petar

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Thank you all for your patience and understanding. I believe that we are caught up and everything is indexing as usual.

 

If you have an issue other than the indexing delays (indexing delays: approved images taking longer than normal to show in portfolio or on shutterstock.com) Please contact us via email or the contact us page and we will review.

 

Thank you,

 

Vincent

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On 11/20/2017 at 1:22 AM, coolvikash1987 said:

my approved images not showing even 300 hours has gone aready?

Maybe they will fix this. don't count on it. just wait.Look and see if been approved. I had 12 rejected and they were actually In My Port....Just amazing.

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Can you check these batches? These batches don\t appear in the catalog manager, but approved.

775515505

776179153

776179240

776179513

776179564

776185522

776186281

776187187

776187736

776188183

776195140

776196073

776197261

776198917

776204509

776211103

776211877

776214199

776215354

776215597

776560531

776561953

776562667

776563195

776564203

776564941

776565370

776566123

776566798

776567890

776569057

776570557

776572528

787647328

787651795

   
   
   
   
   

 

 

   
   
   
   
   
   
   

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Hi Vincent!

I'm new to Shutterstock, so I don't understand what's happening... My photos were accepted by January 30th, but they still didn't show up in the Catalog Manager, neither in my portfolio.

Could you please take a look?

Photo ID: 1012841356 Batch ID: 236219914

Photo ID: 1012841359 Batch ID: 236219917

Photo ID: 1012841365 Batch ID: 236219920

Photo ID: 1012841368 Batch ID: 236219923

Photo ID: 1012841371 Batch ID: 236219935

Photo ID: 1012841374 Batch ID: 236219932

Thanks!

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@MariSchwanck Vincent is no longer here but we will be happy to assist you .

Thank you for bringing this to our attention. We have reported the issue and will get back to you as soon as we have a solution.

Sorry for the inconvenience.

Alex

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Hi Alex, 

I'm also new and have just started with my first approved photos but they aren't showing up in my catalog manager either, they were accepted on 8th Feb as below:

1019849701 

1019849710

1019849713

I'm holding off from uploading more images until I have got a handle on the current approved ones as it can be quite time consuming and I wouldn't want them vanishing into the ether if there's a bug!

Can someone take a look into these as well?

Thanks!

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