albi1961 Posted February 17, 2013 Share Posted February 17, 2013 Dear all, in last tree days i've seen some new thumbs popping up in the map, but without a proportional sales amount update. For instance, if I look at last image that I sold Yesterday in my "Earning by date" and I consider that image as a starting point for today sells, I notice four new popup in "latest downloads" and just one image on my daily selling stat. Has any one noticed a similar behavior? Ciao Alberto Link to post Share on other sites
Piotr Krzeslak Posted February 19, 2013 Share Posted February 19, 2013 yup i have the same problem :/ Link to post Share on other sites
Deyan Georgiev Posted February 20, 2013 Share Posted February 20, 2013 Me too, yesterday have two images missing. Link to post Share on other sites
Deyan Georgiev Posted February 20, 2013 Share Posted February 20, 2013 This is my first time in a situation where I do not see sold images in Earnings Summary. What to do? Whether to wait a couple of days to appear or is better to contact Shutterstock? Link to post Share on other sites
Pixeljoy Posted February 20, 2013 Share Posted February 20, 2013 I encountered the same problem yesterday and already wrote to SS support with a screenshot. Link to post Share on other sites
Deyan Georgiev Posted February 20, 2013 Share Posted February 20, 2013 I did not expect to make screenshot, because this was the first time I got problem like this. Link to post Share on other sites
chbaum Posted February 20, 2013 Share Posted February 20, 2013 Same here... the image is still popping up today, after 24 hours, but no change in earnings or stats. Maybe it's a $200,- download that just takes 48 hours to calculate... :-D Best regards, Christian Link to post Share on other sites
chbaum Posted February 20, 2013 Share Posted February 20, 2013 Now THAT'S interesting (and annoying): Since I don't sell very much, I can definitely say that the aforementioned image has been skipped concerning payment: It pops up on the map, never got added in the stats, and now a new image pops up with the stats being +$0.25. :-( Christian Link to post Share on other sites
leeyiutung Posted February 20, 2013 Share Posted February 20, 2013 I have the same problem. Link to post Share on other sites
Olena Zaskochenko Posted February 20, 2013 Share Posted February 20, 2013 Yesterday was missed this one: ID 60208300 Link to post Share on other sites
jantima14 Posted March 4, 2013 Share Posted March 4, 2013 I have the same problem. Has anyone to solve resolved this problem? Link to post Share on other sites
leeyiutung Posted March 4, 2013 Share Posted March 4, 2013 The download is still missing in the summary. Link to post Share on other sites
berlinpictures Posted March 20, 2013 Share Posted March 20, 2013 +1 with the problem, 2 video downloads ;( Link to post Share on other sites
Harvepino Posted March 20, 2013 Share Posted March 20, 2013 Same problem here. 1 video showing on my map since yesterday. No video sales recorded though. Will wait for another day, then sending screenshot to support. Link to post Share on other sites
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