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I had similar issues before. In my case it was that the password was saved by default and when connecting I had to manually disable that option and put my password each time I upload otherwise it refused to connect. If you look at older post you can find mine regarding that issue. I use FileZilla. Anyway this is no longer the case but since there is an option to upload directly through the web portal I do that and it works fine. My suggestion is try FileZilla as it gives exactly what is the reason for the problem.

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