Heide Pinkall Posted December 10, 2020 Share Posted December 10, 2020 Hi folks, I've just discovered that 7 pictures of my portfolio are suddenly missing... I don't know which ones but the total number decresed form 6470 to 6463... And no message from Shutterstock on this either. I did not delete anything nor did I upload. Did anybody else notice something like this? Link to post Share on other sites
Steven Tritton Posted December 10, 2020 Share Posted December 10, 2020 Yes, one of mine just vanished today too. Link to post Share on other sites
Benedek Alpar Posted December 10, 2020 Share Posted December 10, 2020 One of mine too. Link to post Share on other sites
Shaggyphoto Posted December 10, 2020 Share Posted December 10, 2020 Yep one of mine too ... weird Link to post Share on other sites
Simon Annable Posted December 10, 2020 Share Posted December 10, 2020 I lost 8 over last night, no clue which ones, maybe they're secretly combing through ports for infringements of some kind?😐 Link to post Share on other sites
Heide Pinkall Posted December 10, 2020 Author Share Posted December 10, 2020 18 minutes ago, Simon Annable said: I lost 8 over last night, no clue which ones, maybe they're secretly combing through ports for infringements of some kind?😐 Ok, IF they did, it would be nice to get a message and to know, which photos and why... Link to post Share on other sites
Former_Poster Posted December 10, 2020 Share Posted December 10, 2020 Im showing as being down 19 photos to yesterday but obvious absolutely no idea which ones they are. Link to post Share on other sites
Benedek Alpar Posted December 10, 2020 Share Posted December 10, 2020 1 hour ago, Simon Annable said: I lost 8 over last night, no clue which ones, maybe they're secretly combing through ports for infringements of some kind?😐 Some temporarily system glitch, it happened a while ago, no worries. 1 Link to post Share on other sites
HodagMedia Posted December 10, 2020 Share Posted December 10, 2020 3 hours ago, Benedek Alpar said: Some temporarily system glitch, it happened a while ago, no worries. And when they come back, sometimes others go missing. 5 hours ago, Heide Pinkall said: Hi folks, I've just discovered that 7 pictures of my portfolio are suddenly missing... I don't know which ones but the total number decresed form 6470 to 6463... And no message from Shutterstock on this either. I did not delete anything nor did I upload. Did anybody else notice something like this? Last I looked at best selling images, "Top Performers" https://submit.shutterstock.com/earnings/top-performers?page=1&date_range=0&sort_direction=desc&per_page=100&language=en as I look through the pages, there are some with no thumbnails. Those are the missing images. If I go back in a couple days, there are different images missing. And to confirm, they are actually missing, go look for that image by number and you'll see it will display the error page from SS saying we can't find that image. If you want to see what's missing, there you go. I don't see how knowing that makes any difference, because they come back, and writing to SS doesn't change anything. It's a system software problem, that comes and goes. But there you are, one way to check, if you want to see what's not there? 😉 This is one of mine, right now: Then I click the image number and get: No image, no link, and I can't tell what it is, but if I wait a few days and check again, I'll know by the image number, which one it was. Link to post Share on other sites
kuvona Posted December 10, 2020 Share Posted December 10, 2020 1 of mine as well... hmm Link to post Share on other sites
PomInPerth Posted December 10, 2020 Share Posted December 10, 2020 I lost 2 as well, which was disappointing as I had just got to a nice round 500!! Link to post Share on other sites
Former_Poster Posted December 10, 2020 Share Posted December 10, 2020 Some of mine have returned. For now. Link to post Share on other sites
Petr Bonek Posted December 11, 2020 Share Posted December 11, 2020 i also lost some pics. No idea which ... Link to post Share on other sites
HodagMedia Posted December 11, 2020 Share Posted December 11, 2020 3 hours ago, Petr Bonek said: i also lost some pics. No idea which ... I just described in detail how to know that? Do you want better instructions? Top Performers this is 100 per page. https://submit.shutterstock.com/earnings/top-performers?page=1&date_range=0&sort_direction=desc&per_page=100&language=en Look and as you go through you'll find images with no thumbnail and the link won't be blue either. That's a missing image. For everyone else, make notes and go back. Sometimes in a day, or maybe two, your images will come back and different images will be off and missing. They aren't gone forever and the images always come back. ps this won't show unsold images that are missing, as top performers is only sold images. Also knowing what's missing changes nothing. Link to post Share on other sites
Reimar Posted December 11, 2020 Share Posted December 11, 2020 Pete, isn't that list only for images that have sold at least once? I lost 13 of mine at one point. No idea which. Link to post Share on other sites
HodagMedia Posted December 12, 2020 Share Posted December 12, 2020 19 hours ago, Reimar said: Pete, isn't that list only for images that have sold at least once? I lost 13 of mine at one point. No idea which. Correct, you can only see missing images that have sold before. If it's something with no sales... sorry Charlie no help at Top Performers. I'm not going to do some deeper research, but I suspect the same images will also be missing in sets. You'll see a blank thumbnail? Not sure of portfolio view either. I never chased that down. I'm sticking with my, I don't care plan. There's nothing I can do about a missing image and since they return, it seems a waste of time to know which ones they are. No use writing to support, because you'll probably get an answer like, "we're aware of the situation". This isn't something we can control or have repaired, it just happens. Link to post Share on other sites
Former_Poster Posted December 13, 2020 Share Posted December 13, 2020 Most of mine have come back. I think im still missing 3. I dont care enough to go through 10s of thousands of images to find out which 3 or why. Link to post Share on other sites
Simona Bottone Posted December 14, 2020 Share Posted December 14, 2020 The same problem happened to me too, in fact for a few days 9 images have been missing from my portfolio Link to post Share on other sites
HodagMedia Posted December 14, 2020 Share Posted December 14, 2020 “Grant me the serenity to accept the things I cannot change, the courage to change the things I can, and the wisdom to know the difference.” Reinhold Niebuhr I know he wasn't specifically speaking about missing images, 😀 but the fact that we can't change anything or do anything, leads me to just ignore the ups and downs in the numbers and the missing images, that always come back again. I can't be worried or concerned, and even if I am, there's nothing I can do about the problem. 1 Link to post Share on other sites
Heide Pinkall Posted December 15, 2020 Author Share Posted December 15, 2020 well, my pictures are still missing - none of them came back so far...🥴 Link to post Share on other sites
Former_Poster Posted December 16, 2020 Share Posted December 16, 2020 Mine are all back now. I think. Link to post Share on other sites
Thijs de Graaf Posted December 16, 2020 Share Posted December 16, 2020 My photo does not disappear but does not appear. I had sold a few photos of Technical Museum of Slovenia in the neighborhood of Ljubljana (A very nice museum, which we happened to pass by in Slovenia last year. . That's why I uploaded a few more photos. They were approved on December 8, but have still not been published. Link to post Share on other sites
Heide Pinkall Posted December 16, 2020 Author Share Posted December 16, 2020 finally my photos have come back again a few minutes ago 🙂 Link to post Share on other sites
Thijs de Graaf Posted December 16, 2020 Share Posted December 16, 2020 Ah ... My photos are there too. I was too impatient .... It could also be that my complaint helped. 🙂 Link to post Share on other sites
HodagMedia Posted December 17, 2020 Share Posted December 17, 2020 18 hours ago, Heide Pinkall said: finally my photos have come back again a few minutes ago 🙂 Yes and mine seem to cycle in and out, not the same images. 17 hours ago, Thijs de Graaf said: Ah ... My photos are there too. I was too impatient .... It could also be that my complaint helped. 🙂 You might think that, but I'll just say, I doubt that. 👍 System bug that's out of anyone's control. Just like the link generator for sharing collections, comes and goes. I saved the links and they keep working, even though the SS system doesn't make one when it's not working right. What I'm saying is this. If you use links to your collections, save them in a text files or whatever way you find best. They will continue to work. Images that disappear are not the same, they just go away and no one can see them, until they come back. Link to post Share on other sites
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