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Hello All

I don't just submit my work to Shutterstock, I have two others. Its not all 'doom and gloom' as I must give Shutterstock a pat on the back for the speed at which they decline images and video's.

Lets start with Video's. I had one declined recently which made me laugh. I was videoing a very nice flower in my garden. I put the flower (potted) on an electric turntable and set up my camera on its tripod. I filmed for 30 seconds, color corrected it and submitted it. It was declined. I queried it and was told that it was declined because the background was subject was moving. Firstly, the subject was moving slowly because it was on a rotating table and secondly, there was a very light breeze which caused the flowers to move a little bit. Regarding the background, it was a bush that would need a storm to move. So do Shutterstock expect video of stationary subjects? 

With regard to images - this one is even better. Whenever you get an image declined, you are referred to a help site that is supposed to answer your questions. If you cant find the answer, you can speak to an agent via chat. Unfortunately, they dont always know the answer and you get passed to the 'Shutterstock Team' who reply by referring you back to the help section. 

I had some problems with Model Releases (Minor) as I use both of my children for projects - either video or image. I ended up having to upload the images 5 times as I kept on being told incorrect information regarding what gets filled in where. Anyway, I finally got it sorted by ignoring what I was being advised by Shutterstock and now they are uploaded and approved..... However!!

Please tell me how this works. I upload two images of my son. Both shot on the same day. Both uploaded with the same Child Model Release. One gets approved and the other gets declined due to incorrect Release. I upload again the declined one with the same Release and details and it gets approved. SOOOOO FRUSTRATING!!!

A bit of advice Shutterstock. Change your online submission system to allow a previously uploaded submission to be updated rather than having to faff around starting from scratch e.g the ability to change/replace a model release.

 

 

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they are doing you a favour by refusing your work.  The aggravation goes away after the initial shock, not like at every 11 cents license fee for the ones they accept

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9 hours ago, PBJM.UK said:

Lets start with Video's. I had one declined recently which made me laugh. I was videoing a very nice flower in my garden. I put the flower (potted) on an electric turntable and set up my camera on its tripod. I filmed for 30 seconds, color corrected it and submitted it. It was declined. I queried it and was told that it was declined because the background was subject was moving. Firstly, the subject was moving slowly because it was on a rotating table and secondly, there was a very light breeze which caused the flowers to move a little bit. Regarding the background, it was a bush that would need a storm to move. So do Shutterstock expect video of stationary subjects? 

ah just had to visualize this and couldn't stop laughing but share your frustration...you made the AI go dizzy  too much for it to think about...

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11 hours ago, PBJM.UK said:

Please tell me how this works. I upload two images of my son. Both shot on the same day. Both uploaded with the same Child Model Release. One gets approved and the other gets declined due to incorrect Release. I upload again the declined one with the same Release and details and it gets approved. SOOOOO FRUSTRATING!!!

A bit of advice Shutterstock. Change your online submission system to allow a previously uploaded submission to be updated rather than having to faff around starting from scratch e.g the ability to change/replace a model release.

you must be new here..... the faster you upload images the faster they can be rejected. This frees up your day to do other things like wipe your nose. Feed the cat. Take a nap. Any of these things are worth more than the 10 cents SS now pays out. 

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If I were you I would stop uploading right now and not invest anymore time on ShutterStock. You have a very small port ( 38 images and 8 videos ) and with the new royalties scheme you will get a payout in 5 years, if you are lucky, and would need a port a lot larger than the one you have now.

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That was hard work.... I finally got the images approved by trial and error. There is nothing worse than having to guess how to get an image approved.

On a positive note, I made my first image sale today. Really happy until I realised Shutterstock were paying me a massive $0.05 

All that pain to get my images approved only to receive that. 

One thing I will say. I upload content to Shutterstock, Adobe Stock and Getty Images. Shutterstock are the quickest at rejecting my images and video's. Adobe and Getty take their time and then approve them. As two of Shutterstock's competitors accept my images and Shutterstock don't, it makes me wonder whether the Shutterstock team know what they are doing.

 

 

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13 minutes ago, PBJM.UK said:

That was hard work.... I finally got the images approved by trial and error. There is nothing worse than having to guess how to get an image approved.

hi welcome to the forum thread of reviewing and its outcomes...yes the effort to eventually get an image accepted is now the hardest thing to do and the second or maybe now the first kickback is having to accept the bottom price line which is not clear at all. I have had so many rejected for noise and focus and any other abberation that can be listed by the bot and chucked out in seconds so needless to say am not uploading here but to AS and DT and although slower review am getting images accepted that I have deleted from SS portfolio...still selling oddments at various prices as need to try and reach my payout threshold...

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It was 10 Cents 'Studio 2'...... for some reason I had 5 Cents in my head. Regardless, it is still alot of effort for very little reward. 

I have had video and images rejected also. Having checked them thoroughly, I have to put the rejections down to potential optically challenged rejection specialists. As they say in the UK....

'Should have gone to SpecSavers'

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yes, review can sometimes be frustrating...
I just got this:

(the picture got approved after I added the word "translated" behind "means"...)

 

grafik.thumb.png.012dcf48f200b629b7c77ba79d540db5.png

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