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Hey everyone. I submitted 7 clips in MOV format about three hours ago. They all were transferred successfully using the ftp.shutterstock.com connection, using Filezilla. None of those files are appearing in my contributor dashboard in the "Submit Content" section. Am I doing something wrong or is it the wait time that is very big until the video files show up for tagging and submit? It's the first time I'm trying to upload videos so I'm not sure if I'm doing everything correctly. Do I need to upload the files to a specific folder in the FTP server or is the root folder the right one? I uploaded to the root folder but I noticed that there is a "release" folder there also. Should I upload there instead? Any tips would be very appreciated, thank you! Best regards Rui
Hello all, After upload 4k videos and being approved, they show up in my active videos, but when i go to my video gallery the 4k videos have no thumbnails. Does anyone have or had the same problem? Thank you in advance.
....and they won't show up when doing a keyword search with the keywords I sent with them. There was no email notification of them being accepted or rejected. I re-submitted them but they were refused because "they were already submitted". Any suggestions?
So I am new to contributing and I had several images approved today, but some aren't showing up in my gallery. My digital illustrations are showing up, but my photos are not. Is there a reason for this? I know that they do size them and such so I was wondering if that was the case. Thank you.