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Found 60 results

  1. Hello, all my last drawings are rejected with the reason "The attached reference image does not resemble the final image" but in fact I attach exactly those rasters from which vector were made of, even one look at them is enough to ensure they are nearly similar (I traced my digital raster illustrations). Support answered me with a standard form and listed all the reasons but gave me a case number. I chose it in these submissions before submitting then again but finally got a rejection once more! What I have to do? Thanks in advance.
  2. Hi Friends, I submitted footage through ftp but don't see it appearing and so I can't make it ready for review. It seems to be stuck in the ftp and not processing. Anybody else has this problem? Is there any another way to upload videos ? thanks
  3. Can't open my portfolio... Anyone else with same problem? "We're sorry, but we were not able to load this contributor's gallery at the moment. Please try again."
  4. Hello friends, Woke up early today (5:50 AM CET) to keep uploading my portfolio but when I logged in I noticed the extremely slow response first on the dashboard and then on the "submit content" page. Is anyone having a similar issue? Also Submit, Pending and Reviewed sections appears as zero regardless how many files there. I hope staff sees this post too... Thanks in advance!
  5. Ever since the update, every time I go to submit a photo, it saves and then fails to submit because "Media not found or wrong state." What does this mean?
  6. Hello! I'm working with Shutterstock for the second year, but is the first time that I met so mass rejections situation. And I don't understand why it happens. I'm checking the files with the requirements more than once. Resubmiting more than once. But among 40 files with absolutely identical color settings there is 20 approved files and 20 rejected. All rejections - for the one same reason - "the JPEG preview does not match the EPS file or is low resolution." In eps (in all objects) and in jpg - same color model, RGB. Eps and jpg is looking exactly the same - I checked it with different programs. File size - 6250x6250 px. So it can not be either? Sometimes the support center advises just to resubmit the files if it were rejected by mistake. But if it's really a mistake - I'm very concerned about the number of rejections which sometimes accumulates in the profile. I have done a lot of materials, but I can't download it when the approving system is so unstable. And when it's impossible to understand - when the file will be approved and when will be rejected - even if it is the same file prepared according to the requirements and with the same settings. Recently I contacted with support center, but I hear nothing but obvious (I read about it in articles and on the forum many times already). All about standart requirements what I already follow in all files. It's doesn't help. But I really want to solve this problem. What should I do for this? Or what can we do together? Thank you in advance for your attention. I really love working with Shutterstock and I want to stay here in future. But now it's so much causeless loss of time and my hands are falling. Please, help!
  7. Hi , I am not able to view my phots uploaded in shutterstock, I have uploaded around 30 images but only one is visible.
  8. Hi, everyone.I am a new contributor since Jun 5 this month. I have just 100 images approved . It's a small number, and I am so fresh in microstock image shutting too. But at the same time, I'm wondering why no downloads there are. How can I get the first download? City landmark and outdoor landscape is my favourite subject. I want to move in this direction. Can you give me some advises? Thank you. By the way, I am living in Guangzhou. Something about Guangzhou is better.❤️ Thank you. Yours, Sincerely. Jerry Chung http://shutterstock.com/g/JerryChung
  9. People who are submitting 4-5 pages of one object. Difference between pictures 1-2 degree. And all of these crap are accepted. Don't you think that such up-loaders should be permanently banned? I would like to hear the answer of SS representatives.
  10. Hello all, After upload 4k videos and being approved, they show up in my active videos, but when i go to my video gallery the 4k videos have no thumbnails. Does anyone have or had the same problem? Thank you in advance.
  11. Hi, recently I have rejections for "Incorrect Model Release" but my releases are correct. It concerns previous used documents and also new one. Other stocks do not see any obstacles. Is it global issue? Do you have the same problem?
  12. Hi People, all the files I sent since May-June 2017 until today they do not have sales, or they sell a minimum, and quickly disappear. Before that date, everything functioned normally, after May-June 2017 until today they I almost 1300 files thrown into the toilet. This is very frustrating. What's happening? Someone with similar experience? Costs are increasing, and there is no revenue from new files.
  13. Earning update is not working today? I've got notifications on mobile app about 2 new sales today but when I go into date there is nothing... 0 today. It's also showing sales on the map.. Any update from shutterstock?
  14. Hello! Please hepl me, I don't now that to do. I am on SS from Nowember, I upload many EPS files earlier. Everithink was ok. Now now i cannot upload my files "File Transfer Error -- Please check your file and resubmit." I checked my files 4 time, check size, links, color mode and other thinks, everything ok. I rename my files and resumbit 4 times, but the problem don't solve. Maybe somebody know whai i should do?
  15. Hi everyone, I have searched a lot through the website but still couldn't find a proper guide how to meet Shutterstock's requirements for uploading seamless patterns. I'm not new in Illustrator and know how to create and use seamless patterns I understand that all objects and fills have to be expanded, unlocked, strokes and text outlined etc. However, none of my submittions were aproved because of the reason “Inaccessible Vector Objects -- All sublayers must be unlocked and all effects must be expanded”. Checked everything several times – all objects inside patterns are expanded, no texts and strokes. Then read at Shutterstock's vector graphics guide that you need to expand shapes with applied pattern fills before uploading. I understood that in this case the patterns will stop being seamless but tried to follow the guide and upload. And, of course, got another rejection for an expected reason “Not a Seamless Design – Design is not seamless. Please remove 'seamless' from title and/or keywords”. D'oh! Here's a short screencast in the attachment. I'm extremely confused how to meet Shutterstock's requirement regarding seamless patterns. I hope somebody can help me to figure out what I'm doing wrong. Thank you in advance! Best regards, Alex 2018-02-05_16-58-58.mp4
  16. According to my Earning Summary page, so far I have no downloads today. It is just past 2:00 p.m. There must be something wrong because I know I have had downloads today by looking at the Latest Downloads page. Does anyone else have this problem?
  17. I'm having trouble attaching a new model realese. How can I do to import the release that is in jpg. The + next button to Releases in the Content Editor does not give me the option of a new authorization, only the old ones. I need a help.
  18. This site foundstock.com is taking shutterstock photos, vector and illustration and share it for free. This is so bad.
  19. Hi guis! What's wrong with footages critique forum? I can't download any images or footages. The download field looks as in the screenshots below. mp4 or jpg - doesn't matter. Sorry for nube question: I have low sales and need some help here. Tnx.
  20. Cropping a vector file Using clipping mask which includes blend shadows or gradients results to a bitmap image layer during Ai to EPS converting. Who knows how we can overcome this big problem?
  21. Hi, some images from my latest batch appear without category or keywords. I'm trying to add both via the Catalog Manager, but the form does not recognize entries in the keywords field. As no keywords are registered, I can not at least change the category because I can not save the changes. I've tried separating the keywords with commas, semicolons, tabs...keyword count always remains 0. Interestingly, when I open another image with existing keywords, I can add new ones and they are picked up immediately. This happens in Edge, Firefox and Chrome. Any hints?
  22. Hi to all! Like 10 days ago I have problems with photo upload via iPhone app. I do it, but they disappear! Even if I edit it right away, they don't show up in 'pending approval part'. Anybody else? Thank you!
  23. I don't get it why did I get a rejection for my own picture??? This is mine and I can prove it. "Intellectual Property -- Image potentially infringes on another person's intellectual property rights (e.g., image contains artwork, writing, sheet music, or objects protected by copyright)."
  24. My problem is that i have 0 downloads with 66 images in one month. I mean I know i have to upload hundreds of pictures with HCV to make some money and I also know that landscapes dont sell anymore....but 0? In one month? I have a lot of landscape,travel and a few product photography. What do you think I am doing wrong? Title,keywords,picture itself? Thanks a lot!
  25. I already filed a bug report for this and would like to duplicate this report here to get more attention for this problem, because I see it as a major issue with the system. Let's say a buyer searches for an 'apple', finds my picture and buys it. But the problem is: my image has 'apples' in keywords and not 'apple', so 'apple' doesn't count into 'apples'. The problem is that plural and singular forms of keywords don't bring one another any rating, even though the search process doesn't care, the rating system still does! This is a big issue, because I loose like 50% of the rating for any given keyword, because I can't have both forms at the same time!
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