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Found 8 results

  1. Will someone please explain this to me. In the last 2 days I have had around 14 images rejected the last two days for unacceptable auto trace. All images are jpegs, not vectors. I created all of them either by layering 2 grunge backgrounds or doing a pattern overlay of a simple image. Most of the pattern overlays are simple watercolor backgrounds. I have over 400 images and most of them were created just like this. Just wanting to understand what the problem is and how to work around it. Thank you for your help in advance!
  2. Hello! I'm working with Shutterstock for the second year, but is the first time that I met so mass rejections situation. And I don't understand why it happens. I'm checking the files with the requirements more than once. Resubmiting more than once. But among 40 files with absolutely identical color settings there is 20 approved files and 20 rejected. All rejections - for the one same reason - "the JPEG preview does not match the EPS file or is low resolution." In eps (in all objects) and in jpg - same color model, RGB. Eps and jpg is looking exactly the same - I checked it with different programs. File size - 6250x6250 px. So it can not be either? Sometimes the support center advises just to resubmit the files if it were rejected by mistake. But if it's really a mistake - I'm very concerned about the number of rejections which sometimes accumulates in the profile. I have done a lot of materials, but I can't download it when the approving system is so unstable. And when it's impossible to understand - when the file will be approved and when will be rejected - even if it is the same file prepared according to the requirements and with the same settings. Recently I contacted with support center, but I hear nothing but obvious (I read about it in articles and on the forum many times already). All about standart requirements what I already follow in all files. It's doesn't help. But I really want to solve this problem. What should I do for this? Or what can we do together? Thank you in advance for your attention. I really love working with Shutterstock and I want to stay here in future. But now it's so much causeless loss of time and my hands are falling. Please, help!
  3. Please help. Scanned signed model release. Saved as jpeg. File is well under 20mb. But when trying to upload, keep getting message: 'Image file is incorrectly formatted'. What am I missing here?
  4. I am having an issue, i submitted 4 patters, 2 got approved and 2 got rejected. The ones that got rejected had rejection reasons: "JPEG does not match EPS file sumitted -- or JPEG is low quality.." I know for a fact that they are not low quality, its 2000 x 1999 jpeg for the masked pattern even higher resolution from the ones that got accepted.. both 4 got a square mask. I noticed something, both rejected had a bright background, almost white.. i dont know if that is related. And i esported the joeg at maximun quality from the same eps i uploaded with.. i uploaded twice and the same rejection.. Any suggestion please?
  5. Hi all, I might be missing something really easy here but I cant see what has gone wrong. I have just received this rejection reason "Mismatched JPEG Thumbnail -- JPEG thumbnail does not match EPS file" The thumbnail preview that shutterstock has generated has cut off some of the image, The thumbnail preview my PC generates matches the Vector image exactly. Any advice appreciated Many thanks
  6. I have this problem: We couldn't read the following files, so they were ignored. If you're using a special image format, try using a standard one like JPEG, TIFF, or EPS. If that's not the problem, make sure your files end with a standard extension like .jpg, .tif, or .eps. All images are in standard jpg format like I have been uploading those several years, it's something on shutterstock side so I'm letting you know.
  7. Purists having a field day now? . . . http://arstechnica.com/business/2015/11/reuters-bans-submission-of-raw-photos-our-photos-must-reflect-reality/ http://www.theverge.com/2015/11/19/9759620/reuters-raw-photos-ban-worldwide
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