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Found 3 results

  1. I'm trying to upload many video files at 4k resolution but the FTP clients (i've tried Filezilla and Cyberduck) reports "530 login incorrect" while uploading. Some files are correctly uploaded, some others aren't and they are flagged by Shutterstock server as corrupted. Note that the initial login sequence is correctly executed, the error occurs only while uploading. I've found many other topics regarding this problem, hope that will be finally solved as soon as possibile, because it's very hard to work with Shutterstock with this crazy and time consuming issue!!!
  2. The problem with FTP uploads: since May of this year all of the footages in the 4K quality ( 100 - 300 Mb of each) at the side of Shutterstock account come with an error "We can't read what's in your file. Please re-save or re-export your file, and try uploading it again." These have been several attempts with a total of over 100 files. (!) Same footage in HD quality uploaded successfully. * And from the Shutterstock technical support side, I get the impression, that I get answers from artificial intelligence but not from a real person, who can understand the essence of the problem.
  3. Hello I need help Maybe stupid but when i send few file it look like only one stay there. then i send an other one again only the last one is there. Is there some link for process this ftp correctly thanks
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