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Found 3 results

  1. Hello, I have a huge problem with uploading my video files via FTP and web form upload as well. Some of my video files are just impossible to upload at all although they have exactly the same export parameters, same resolution (all of them are 3840x2160), same PhotoJPEG codec, same 30fps speed, duration between 15-25sec, all of them less than 4gb. If I use webform to upload I have a message saying "There was an error uploading the following files" at the end and files are rejected, if I use FTP upload - files are just staying at FTP server without processing for days. I've alr
  2. The problem with FTP uploads: since May of this year all of the footages in the 4K quality ( 100 - 300 Mb of each) at the side of Shutterstock account come with an error "We can't read what's in your file. Please re-save or re-export your file, and try uploading it again." These have been several attempts with a total of over 100 files. (!) Same footage in HD quality uploaded successfully. * And from the Shutterstock technical support side, I get the impression, that I get answers from artificial intelligence but not from a real person, who can understand the essence of the problem.
  3. FTP not accepting Login. It as been a problem all day, and still. Last time this happened, I used the shutterstock uploader, and had multiple "File Transfer" errors. I don't trust. HELP
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