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Found 83 results

  1. Beautiful matting pair of sorrel sapphire (heliophorus sena) butterfly
  2. The contributor app is broken because I've submitted images that are sharp, but somehow rejected because they are out of focus. Even the preview image of rejection is sharp but when you tap on the rejection, that image is low quality. C'mon Shutterstock.
  3. There is a discrepancy between the (map) list and earnings summary in how sales are reported. I have some sales in the download list (near the map) with today's date (December 13) but when I go to the earning summary, all these downloads are for yesterday, none for today. I am in EU and these sales came overnight, from east, Australia, Singapore and also US. It seams that the map list shows sales in EU time (for me) while the earning summary, in US time. It is really confusing. Please, @Kate Shutterstock, could you have a look at this?
  4. My portfolio is reduced from around 700 photos (I forgot if 700+) to 24 photos. Is anyone else facing this? The lack of any recent threads about this is worrying!
  5. Hi guys! Starting from 12/21/2019 (every day) I noticed that Earnings Summary by dates and Latest downloads sections showing wrong revenue and different download counts. For example if Latest downloads shows 5 downloads, Earnings Summary shows 4 downloads only It means that Shutterstock lost 1 image in my daily earnings for 12/21/2019 On the further days there is difference from 1 to 6 images which wasn't taking into account. Today difference is: Latest downloads - 31, Earnings Summary - 23 Does anyone noticed this bug?
  6. Hello! When I watch a preview of my videos with alpha channel I see a double image. (This static double image is a thumbnail.) As in the screenshot. In the original video, nothing like this. I use google chrome. There are no such problems on other microstocks. tech support said: delete your contents and upload them again I upload them again - nothing changed.
  7. @Alex Shutterstock Whole day I wasn't able to upload . Each time when I tryied to submit vector + preview ( 800x800 px) I got same message : " It looks like we didn't get all your files. Let's see what happened. Your image is too small; it must be at least 4 megapixels. Learn more about our technical requirements." Just for fun , I tryed to submit vector + 4000x4000 px preview and upload was successful ( ????????) Now there is 1 pending approval image notification on my dashboard and I even got " Thank you for your content upload ! " confirmation e-mail form SS. Is there some new standards for submitting vectors or this is just another bug ?
  8. beautiful common jezabel (delias eucharis) butterfly.
  9. beautiful fulvous pied flat (pesudocoladenia dan) butterfly.
  10. beautiful common mime (papilio clytia) butterfly.
  11. beautiful common copper (lycaena phlaeas) butterfly.
  12. There seems something broken either on the accounting side or on the customer side; on average I have 12-15 downloads on Saturdays and Sundays, but the last download shown in my account is from Saturday morning and nothing since then – that is most unlikely to be correct, as it hasn't been happening for about 10 years now. Anybody else with a massive portfolio (I have 10k files) noticing zero downloads since yesterday morning?
  13. I haven't sold any images since last night... it never happened to me in the last 7 years that I don't sell an single image for hours and hours.... I suppose it's a bug, is there any one experiencing the same problem?
  14. I still can't figure out how image with no sales can be in a first line on a first page and image with 3829 downloads can be on a page 18 ?????
  15. Most popular tab for video shows Crossroads portfolio on first pages, if you use keyword "man" then in first places you can see Crossroads footages on the top (even drone footages without people)
  16. Search on buyer site or elsewhere for "some users" is not working (EU). A note about maintenance comes up but on Twitter they say it is a bug and they have "All hands are on deck working on a fix. Appreciate your patience!" Anyone else on other parts of the world having this?
  17. I've been getting the error message "an error occurred while submitting..." for a couple of days now. None of my images go through on the desktop version and the mobile version after keywording etc., they just remain in the images to be submitted area of the contributor site. I avoided uploading artwork for a time now just to wait things out. Anybody having the same issue?
  18. Some days ago I have got some simple vector accepted. Everything is okay, except that the thumbnails in the portfolio appear blurred in Chrome (62% or internet users use Chrome - https://goo.gl/eK3svM ). So I have contacted Shutterstock to tell about the problem. I have been very precise, sending the images ID and a screenshot of the portfolio, as I see it. The first answer was that the ID that I sent were not correct. After a verification I can affirm that they were correct. Then in the second time they answered that “If images were blurred they want get approved” (I think they meant “won’t get approved”). Again I sent the screenshot, with this time “Blurred thumbnail” written The answer arrived: “As we have checked your account it says that all images are approved as per ShutterStock terms and conditions if you like we could forward your email for a second approval.” I am speechless…… I have the impression to speak with a wall, a deaf one!! Maybe @Alex Shutterstock can help?
  19. Hi, the link to the "Active videos" page in dashboard only redirects me to search on SS video library. That separate page where only my active videos are shown is for me no longer accessible. The link to "Active images" is fine, only the link to "Active videos" is somehow wrong. I can only see the videos overview in Catalog Manager. It is only my problem, or is it a bug in dashboard? This is a link to Active videos: https://www.shutterstock.com/video/gallery/196128110?language=en and here I am always redirected: https://www.shutterstock.com/cs/video/search?contributor=Pavel Rumlena Edit. Now I noticed that if I want to look at anyone's video portfolio, the same thing happens and I'm not able to see only the videos of that particular author. There is definitely a bug in the system.
  20. Can somebody please sort.this out? My last 3 agreed pictures have not gone live after 2 days also my pending content to be agreed seems to be “stuck” as a result. Nothing is being looked at no matter how much I submit. please can somebody find out where the fault is and clear it?
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