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  1. Hello, I have a huge problem with uploading my video files via FTP and web form upload as well. Some of my video files are just impossible to upload at all although they have exactly the same export parameters, same resolution (all of them are 3840x2160), same PhotoJPEG codec, same 30fps speed, duration between 15-25sec, all of them less than 4gb. If I use webform to upload I have a message saying "There was an error uploading the following files" at the end and files are rejected, if I use FTP upload - files are just staying at FTP server without processing for days. I've alr
  2. Beautiful matting pair of sorrel sapphire (heliophorus sena) butterfly
  3. The contributor app is broken because I've submitted images that are sharp, but somehow rejected because they are out of focus. Even the preview image of rejection is sharp but when you tap on the rejection, that image is low quality. C'mon Shutterstock.
  4. There is a discrepancy between the (map) list and earnings summary in how sales are reported. I have some sales in the download list (near the map) with today's date (December 13) but when I go to the earning summary, all these downloads are for yesterday, none for today. I am in EU and these sales came overnight, from east, Australia, Singapore and also US. It seams that the map list shows sales in EU time (for me) while the earning summary, in US time. It is really confusing. Please, @Kate Shutterstock, could you have a look at this?
  5. My portfolio is reduced from around 700 photos (I forgot if 700+) to 24 photos. Is anyone else facing this? The lack of any recent threads about this is worrying!
  6. Hi guys! Starting from 12/21/2019 (every day) I noticed that Earnings Summary by dates and Latest downloads sections showing wrong revenue and different download counts. For example if Latest downloads shows 5 downloads, Earnings Summary shows 4 downloads only It means that Shutterstock lost 1 image in my daily earnings for 12/21/2019 On the further days there is difference from 1 to 6 images which wasn't taking into account. Today difference is: Latest downloads - 31, Earnings Summary - 23 Does anyone noticed this bug?
  7. Hello! When I watch a preview of my videos with alpha channel I see a double image. (This static double image is a thumbnail.) As in the screenshot. In the original video, nothing like this. I use google chrome. There are no such problems on other microstocks. tech support said: delete your contents and upload them again I upload them again - nothing changed.
  8. @Alex Shutterstock Whole day I wasn't able to upload . Each time when I tryied to submit vector + preview ( 800x800 px) I got same message : " It looks like we didn't get all your files. Let's see what happened. Your image is too small; it must be at least 4 megapixels. Learn more about our technical requirements." Just for fun , I tryed to submit vector + 4000x4000 px preview and upload was successful ( ????????) Now there is 1 pending approval image notification on my dashboard and I even got " Thank you for your content upload ! " confirmation e-mail form SS.
  9. beautiful common jezabel (delias eucharis) butterfly.
  10. beautiful fulvous pied flat (pesudocoladenia dan) butterfly.
  11. beautiful common mime (papilio clytia) butterfly.
  12. beautiful common copper (lycaena phlaeas) butterfly.
  13. There seems something broken either on the accounting side or on the customer side; on average I have 12-15 downloads on Saturdays and Sundays, but the last download shown in my account is from Saturday morning and nothing since then – that is most unlikely to be correct, as it hasn't been happening for about 10 years now. Anybody else with a massive portfolio (I have 10k files) noticing zero downloads since yesterday morning?
  14. I haven't sold any images since last night... it never happened to me in the last 7 years that I don't sell an single image for hours and hours.... I suppose it's a bug, is there any one experiencing the same problem?
  15. I still can't figure out how image with no sales can be in a first line on a first page and image with 3829 downloads can be on a page 18 ?????
  16. Most popular tab for video shows Crossroads portfolio on first pages, if you use keyword "man" then in first places you can see Crossroads footages on the top (even drone footages without people)
  17. Search on buyer site or elsewhere for "some users" is not working (EU). A note about maintenance comes up but on Twitter they say it is a bug and they have "All hands are on deck working on a fix. Appreciate your patience!" Anyone else on other parts of the world having this?
  18. I've been getting the error message "an error occurred while submitting..." for a couple of days now. None of my images go through on the desktop version and the mobile version after keywording etc., they just remain in the images to be submitted area of the contributor site. I avoided uploading artwork for a time now just to wait things out. Anybody having the same issue?
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