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Anna Shutterstock

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Everything posted by Anna Shutterstock

  1. Glad to see that some of you were able to download forms successfully. Our tech team has now resolved the issue affecting tax form downloads fully and there should be no further issues with downloading your 1099 forms. We once again apologize for any inconvenience this may have caused and thank you all for your patience.
  2. Earlier today we released 1099 tax forms for US-based contributors who have received payments in 2019. Unfortunately we are currently experiencing an issue that is preventing those 1099 tax forms from successfully downloading. We are actively working on resolving this problem and we apologize for the inconvenience it may have caused. We thank you for your patience and ask that you attempt to download the form again at a later time. We will update this thread once we have a resolution in place.
  3. In the coming days, the location field you already know from photo submissions will start to become available for all asset types. This field remains optional, and if entered, it will be considered by reviewers as part of the review process. The location you enter will not display to customers at this time, but will be used for creating localized search features for customers in the future.This field will be rolled out slowly to all contributors, so don’t worry if you don’t see it right away on your Submit page. Should you want to take advantage of this field for your content submissions, the same general guidelines apply as before, when this feature was launched for photos: Visual context: If you shoot the New York City skyline, the location would be New York, USA, even if the photo was taken from New Jersey. Metadata: If you enter the location to be Paris, France, be sure not to include other European cities like Barcelona, Rome, Copenhagen in your metadata. Property Release: If you opt to provide the location of the content and the property release shows Alexandria, Egypt, the location cannot be Cairo, Egypt. Again, location is part of the review process, so please be sure that the location does not contradict any of the above guidelines. We’ve partnered with Google to auto-complete locations based on the text entered. Specific building names and specific addresses are not supported. You can choose from listed entries in English only, free text entry is not supported. Be as specific as you can, selecting down to the region, town or even neighborhood, if one populates. As always, thanks for being a part of our contributor community and we look forward to your next submission!
  4. Hi guys, We collected a number of questions about this partnership and put them together in this FAQ: How long has this deal been in place? The Fine Art America partnership went live in February 2019. We engage in new partnerships regularly, so we do not publically announce all of them. How are the images available on FAA selected? FAA has curated from Shutterstock’s entire collection. How much do I get paid? When an FAA customer orders an item with your image on it, you earn a percentage of the earnings that Shutterstock receives. The earnings are determined from the value of the whole item, including the frame, glass, etc. Your earnings percentage is based on your tier and will show up in the Single and Other column in the Earnings Summary. Do I get paid for every item? Or every order? If one of FAA’s customers buys two items with the same image, do I get two downloads? Yes. Customers purchase an object which incorporates your artwork, so each object produces a payout. For example, if an FAA customer buys 100 totebags, the contributor receives a payout for each of the 100 licenses. Who sets the price? FAA sets the price of the products available on their website. Can I opt out? No, participation in our partnership deals is part of the Shutterstock Contributor agreement (TOS). Why is Shutterstock offering the same images I have already posted on FAA? FAA curates their offerings from our whole collection and because Shutterstock represents your work in a non-exclusive basis, duplicate content is possible in a lot of situations, both here and with other places you may license your content. Please feel free to contact our support team if you have additional questions. Thanks!
  5. We do take down similars from portfolios on a case-by-case basis. We audit the collection regularly now, but this stricter policy will enable us to prevent new overly similar content from coming in.
  6. In order to improve the overall quality of the Shutterstock image collection, we are updating our policy for review of similar content. We avoid accepting Similar Content because it creates a poor user experience for customers and contributors by having large volumes of nearly identical images or clips. Browsing through large volumes of repetitive search results is time-consuming, and prevents customers from purchasing relevant content that fits their needs. We are outlining tighter guidelines for what we consider to be similar content and this policy will now also apply to footage submissions. You can review the details of the policy changes and check out visual examples in the Contributor Support article Why was my content rejected for Similar Content? This policy will go into effect starting on August 12, 2019. As a result of these stricter guidelines, some of you may encounter rejections of some types of content that was previously accepted. Please take the time to review explanations and examples provided in the support article and contact us if you have additional questions. And as always, thanks for your continued support and participation in our marketplace!
  7. @Jane McIlroy you absolutely can use the tool simply to look up keywords without uploading content. Check out the Copy mode section here: https://www.shutterstock.com/contributorsupport/articles/en_US/kbat02/Portfolio-Tools-New-Keyword-Tool
  8. Thanks to all of you who provided valuable feedback on our new keyword suggestion tool. The comments we collected from more than 30,000 contributors have helped us prioritize what improvements to focus on - and we’ll outline those below. With these improvements, we’re confident that we are supporting contributors’ workflows, and that we can remove the older keyword suggestion tool that was located outside the Submit page. In the next few days, we’ll be removing the old page, and replacing links to it with a link to the new tool. We’ve made the following improvements based on your feedback: Added a large Copy button to clarify that it’s easy to use the tool before you upload and to copy selected keywords for use outside Shutterstock Expanded search results to show 150 image or video thumbnails Added more keyword suggestions to choose from Replaced the + icon with the text “Add all” to highlight that all the most relevant keywords can be added with a single click Fixed spacing after the commas for ease of pasting into outside applications You can hover on the thumbnail of your content to see it larger In the future, we will also be adding reverse image and video lookup features. With this feature, we will compare your uploaded items with Shutterstock’s vast library to show you visually-similar search results. You won’t have to type in your search terms, and you’ll get even quicker access to suggested keywords. As always, please let us know if you have more ideas for how the tool could be further improved. Thanks!
  9. We have confirmed that the uploading error issues that were affecting contributors over this past weekend have indeed been resolved. However, a number of you will continue to see this error: "We can't read what's in your file. Please re-save or re-export your file, and try uploading it again" and this is due to other legitimate validations that are in place at the time of upload. If you believe your file meets all the technical requirements for footage, but you continue receiving this error at upload, please contact our support team at submit@shutterstock.com and provide a copy of the file for us to review. You can upload the file to any file sharing provider like Dropbox or any other file sharing service from which our engineers can download and examine the file. Thanks for your patience and continued participation on our platform!
  10. Thanks so much for bringing this to our attention! Our developers were able to identify and resolve the issue that was causing the upload failures. We apologize for the inconvenience this has caused and thank you for your patience. Please report any future occurrences of upload failures to our contributor care team at submit@shutterstock.com .
  11. We have launched a new version of the Keyword Tool that lives directly on the Submit page. The old version of this tool forced you to navigate away from your content, but the new tool keeps everything in one place. You can use our new tool to either edit your uploaded content, or to copy keywords to paste anywhere outside of Shutterstock, like Lightroom, Bridge, or any other platform or application. Please take a look at the Portfolio Tools: Keyword Suggestion Tool article to learn more about this useful feature!
  12. @Mark A. Williams thanks for bringing this to our attention. Our product team is looking into it and the problem should be resolved later today!
  13. @ULD photo life thanks for bringing this to our attention. Our product team is looking into it and the problem should be resolved later today!
  14. We have discovered some issues with auto-rasterization of vectors with anti-alias settings. Our product team is working on a solution to improve the quality of these rasters. While we are developing the solution for this issue, we will hold off on reviewing submissions that are affected, so some of you may see a longer than usual review time for your submitted vectors. Our engineers expect to have a fix in place very early next week. Thanks for your patience as we work on improving this process!
  15. The Shutterstock API is a program that has existed for a number of years and has proved to be a successful avenue for additional earnings sources for our contributors. Our Partner and Sales teams work on developing new partnerships all the time, so we do not announce these developments to contributors, as it is a constant and on-going process. In response to all the questions that were raised in this thread, we created this article on our Support Center. Please take a look and feel free to contact us if you have additional questions. Thanks!
  16. The note to reviewer should still apply, and they must be tagged with the Mature Content tag.
  17. Hi folks! We see there are a lot of questions being sparked by this topic. We are working on putting together an article in our support center that will address them, so please hold on. I'll post a link here as soon as it's ready. Thanks!
  18. The new vector upload process is launching on May 13, 2019, eliminating the need to upload a JPEG preview with your EPS file. Shutterstock is an industry leader and this is an innovative, exciting launch. With your feedback in mind, we worked with a number of contributors to beta-test this process to successfully create quality auto-rasterized JPEGs. Here are the changes: You will only need to upload vectors, with no JPEG required. A JPEG will automatically be created for your vectors when you upload. This ensures there is a correct matching preview for your vectors, with consistent quality and minimum dimensions. You will be able to import descriptions and keywords embedded in EPS files. Your vectors can be up to 100 MB. All EPS files will have a 4MP minimum requirement, ensuring a consistent customer experience. In this article, you will find tips to implement in your workflow to assist with these changes. These changes will ensure that customers who purchase your vectors will be able to open and use them in a wider variety of programs. Together, we create a consistent experience for customers who purchase and use your vectors. Thank you to our beta testers for their participation in this product launch. Shutterstock strives to constantly create better experiences for our contributors for the long term. While we understand these adjustments impact your workflow, we are confident that the new workflow will help you focus on creating beautiful vectors while providing a quality product our customers have come to expect from our marketplace.
  19. We are streamlining guidelines around the review of content with nudity and sexual themes. Up until now we accepted some content without an R-Rating and some content without a Mature Content Model Release. A Mature Content Model Release is one in which the model is over 21 years old and there is a photo ID attached to the release confirming the model’s identity and age. Starting May 20, 2019 the following types of content will require a ‘Mature Content’ tag (formerly Nudity/R-Rated, which will be updated soon in the Content Editor and mobile app) and a Mature Content Model Release if a model appears in the content. Click on the descriptions for visual examples (WARNING: LINKS BELOW CONTAIN IMAGES WITH NUDITY AND VULGAR LANGUAGE ) Content that shows gluteal cleft (the buttocks) Content with infant buttocks will not require a Mature Content tag, but will require a Minor Release, even if the model is not recognizable. Content that shows exposed female-identified nipples Content that depicts exposed pubic hair Non-explicit nudity Sexual or suggestive content Content with nudity and sexual themes that does not meet these requirements will be rejected with the Mature Content Model Release, Mature Content Designation, or Objectionable Content rejection. We will also no longer accept Documentary Editorial content with nudity in which the subject appears to be unaware of being on camera, or appears to object to the image being captured. We are also implementing stricter guidelines for content with vulgar language and profanity: We will accept content with mature language in the image or titles and keywords as long as it is tagged as “Mature Content” (formerly R-Rated.) Some terms may be rejected for Objectionable Content or Objectionable Metadata depending on how the term is used. These new guidelines will create a more consistent review experience for our contributors and will also ensure that our collection provides a consistent search experience for our customers with the Safe-Search filter.
  20. Our Contributor Terms of Service have been updated. Below are some of the key changes that have been made: Clarification on the terms of the referral program. Further explanation of how royalty percentages are calculated. Improving how we resolve complaints. Complaints will be resolved through individual arbitration not litigation, which is a faster and less costly process. Enabling Shutterstock to send tax correspondence electronically unless you specifically request a paper copy. Clarification on when and why accounts may be suspended or terminated due to copyright infringement. Please click here to view the updated Terms of Service. If you have any questions or concerns regarding this release, please do not post questions here, contact us instead. Thanks for being a part of our community!
  21. Hi everyone, Thank you again for all the comments and feedback you have provided. We understand the importance of having embedded metadata recognized during the upload process as well as the change in workflow when working with large files. We have collected all of your input and are actively working with our product and engineering teams to come up with the best path forward. While we continue to delve into the numerous points that were brought up in your responses, we will postpone the release of the 4MP requirement and the auto generation of JPEGs from EPS files. We’ll continue working on perfecting the tools that empower and support all of our contributors, and we’ll be back with an update soon. Thank you again for all your input and for being such an active part of our community of artists!
  22. Hello everyone, Based on the feedback we have received from contributors, we are making changes to the requirements to accept an even larger variety of content. In order to test these new changes we are pushing back the release of our new uploading process to next week. The revised timeline is: On April 15th 2019, all EPS files will need to be at least 4 MP with a new maximum MB size. We are currently working to determine the optimal limit, but it will be greater than 50MB. Our goal is to ensure contributors can continue uploading vectors of various complexity. On April 17th 2019, a JPG will automatically be created for your vectors when you upload. We thank you for being an integral part of our creative community, and for sharing your feedback with us. We are pleased to represent your creative work on our platform, and we thank you for your continued support!
  23. Hi everyone, Thanks again for all your feedback, which we are closely reviewing! In light of the information that has been shared here, we are postponing the implementation of the 4MP requirement as we continue to look into ways to accommodate the needs of all artists and their artwork. We should have another update tomorrow.
  24. Hello everybody, Thank you for all the details and feedback you’ve provided. I’ll offer some answers to your common questions below. 1: Why make this change? In our original post, we didn’t really clarify WHY we’re making these changes. My bad! For years, vector contributors have been asking us to allow uploading of an EPS file on its own with no JPEG preview. After we looked at the survey of feature requests from vector contributors, the ability to upload EPS with no JPG was always near the top of the list. (The other top request was more general: “make uploading easier”.) The core reason we are making this change, is because contributors asked us to. The JPEG we generate from your EPS will be salable on Shutterstock and serve as the preview for your vector. Salable JPEGs must be at least 4mp, so we are requiring the artwork dimensions of your EPS to be at least this big. We found in our tests, that if we upsized the artwork on your vector to create a 4mp JPEG, we risked pixelation and other quality problems. However, we are continuing to explore our options to create high-quality previews from artwork with smaller dimensions. Using the examples you’ve provided will help us know that we’re covering more bases. 2: What about complex vectors? If the dimensions are 4mp, the file size will exceed the max limit Shutterstock allows. We tested with a LOT of vectors, but, you’re right. We didn’t necessarily test with files exactly like yours. These new requirements are not set in stone nor permanent. We decided on these numbers as a starting point - with confidence that they will provide high-quality jpeg previews for most cases. At the same time, we are open and willing to make changes to accommodate the types of vectors you want to submit. After we launch these changes next week, we all need to continue to work together to find the sweet spot. I ask that you give it a try… see how it goes. Can your creations be sized to meet these requirements? And reach out to us with more examples of what isn’t working. 3: Without the JPEG, my metadata won’t be imported. Yes, this is going to be uncomfortable for a few weeks. I know. It’s our team’s next priority, and we will waste no time in resolving this. Our plan is to allow embedded metadata in the EPS files to be imported with the image, just like we do for JPEG illustrations and photos (and yes! Videos will be coming also!). Another option would be to upload your metadata using a CSV. While this is typically used for videos, it will work for image uploads also. Please see this page for details on how to do this with video. Note - you will need to use correct image categories. 4: What about Inkscape drawings. The requirements conflict with previous recommendations. Thanks for bringing this up. Our previous best practices for Inkscape are out of date now and should be disregarded. Please follow the same exact directions as everyone else and make your artwork 4 MP.
  25. We have made some exciting new updates on how you upload vectors to Shutterstock. Starting on April 8, 2019, we will require the dimensions of your EPS files to be at least 4 megapixels. We will be measuring the dimensions of the bounding box around your art - not the dimensions of your artboard. Here is what we mean: To calculate your megapixels, multiply the X (width) by the Y (height) of your image or artwork. For example: 2000 x 2000 pixels = 4 megapixels. We have also increased the EPS file size limit for uploading vectors to 50MB, making uploading vectors easier than ever. Starting on April 10, 2019, Shutterstock will automatically create a JPG for your vectors. You will no longer need to provide a JPG when you upload. Here are the details on this new release: On April 8, 2019, all EPS files will have to be at least 4 MP. On April 10, 2019, a JPG will automatically be created for your vectors when you upload. The new EPS file size maximum is now 50MB. Your JPG preview will be rasterized to the dimensions of your EPS . If you save your EPS in RGB mode with CMYK PostScript, your JPG preview will be rendered in CMYK mode. This may result in some slight color-shifting. Therefore, we recommend you to not include the CMYK PostScript in your RGB files. Your vectors will still be available for sale as JPGs. This process is being updated to make uploading easier than ever as contributors with Shutterstock. We can’t wait to see what content you upload next!
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