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Anna Shutterstock

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  1. We are excited to announce that as part of our ongoing site upgrades, approved video clips will now be visible and accessible via the Catalog Manager. This will allow you to perform all the functions currently available for images (sorting and filtering), except for creating Sets. We plan to introduce Sets for video clips later this year. Clips that are pending review and that were rejected can still be viewed on the Approval Status page. Improvements for the Approval Status pages are also in the works and will be coming shortly -- stay tuned!
  2. We are excited to announce that we have launched the Contributor Support Center in 8 additional languages: French, German, Brazilian Portuguese, Japanese, Korean, Spanish, Russian and Thai. We are still working on additional translations for all the articles currently available on the English version of the Support Center, but we hope this will soon become a valuable resource for our English-speaking, as well as our international contributors. You can find answers to technical requirements, troubleshooting tips, as well as detailed explanations of content rejection reasons and content policies. As always, if there is a topic that you still have questions on, you can always contact our contributor care team. We thank you for your continued support and participation in our marketplace!
  3. Anna Shutterstock

    New Forum Guidelines

    @cpaulfell yes, these are the guidelines that we will refer to going forward.
  4. Anna Shutterstock

    New Forum Guidelines

    With the recent growth of our community we felt it was important to publish a set of guidelines. We believe in the power of positivity and want to ensure our Forum is a welcoming place for everyone. With a fresh set of guidelines, we can help grow a Forum where contributors are respectful, insightful and inspire one another. Some of you were kind enough to help us review the guidelines, and, we can always update them as needed. Thank you for your commitment to Shutterstock and for participating in the lively conversation on our Forum!
  5. This Forum is an online community where Shutterstock Contributors can inspire and support each other, share ideas and knowledge about Shutterstock, and build relationships with other creative individuals from around the world. Shutterstock makes the Contributor Forums available to members of our community so they can encourage and support each other’s efforts to be successful in our marketplace. New members’ first few posts may be moderated. It may take 2 business days for your initial posts to appear. Moderators may step in to keep the Forums organized, and to remove inappropriate content.When you post on the Forum, you agree to follow the Forums Terms of Service and to: Participate with positivity. Use your energy to encourage and support others. Be polite. Be inclusive. Our community is diverse and always growing. Welcome new users! We were all new once. Provide honest, constructive feedback without being disrespectful or mean. Refrain from using the forum to call out other contributors’ work in a negative light. Constructive criticism is welcome, when contributors have asked for feedback. Post messages in the appropriate category and stay on topic. Don’t hijack a thread, just start a new one if you want to discuss something unrelated. Be respectful of our members’ privacy and protect yourself. Don't post any private or personally identifying information about yourself or other members. Refrain from posting solicitations for the sale and promotion of products, events or services. Report harassment, threats, or illegal activity of any kind using the Report feature. These types of comments are not allowed. Refrain from making defamatory remarks about Shutterstock, our contributors, our customers, or our competitors. Please report inappropriate comments using the Report feature. Members who repeatedly fail to follow forum guidelines may be banned at our moderators’ discretion.
  6. Anna Shutterstock

    Payoneer is Here!

    We are looking into all the reported issues with connecting Payoneer accounts now. Thanks for your patience!
  7. Anna Shutterstock

    Introducing The Shot List - Our guide to the most requested content

    Thanks for reporting, it's been fixed!
  8. We’re always looking for the most relevant and up-to-date content. That means listening to our customers and passing their requests on to you. These requests are now even easier to access and act on with our new resource for contributors. Take a look at the images and footage in demand this month, along with tips and advice on how to be even more successful. See what to shoot: https://www.shutterstock.com/special/theshotlist
  9. Anna Shutterstock

    something wrong with the section "Upload Your Content"

    Be sure to save your profile picture in exactly a square format, like 300x300 pixels for example. Let us know if you continue experiencing issues!
  10. We just launched a new look to the contributor Account Settings page. The new design brings all the existing features together in more cohesive sections, so you can easily update your details, contact info, payment settings and licensing options. We hope you enjoy the new look!
  11. You may also find this blog article useful: http://www.shutterstock.com/blog/what-contributors-should-know-about-vehicle-images
  12. Anna Shutterstock

    For how long lasts minor MR

    Hi Phoenixns, If you are uploading images that were produced at the time that the model was a minor, you should be using the minor release. The release attached to the image has to correspond to the time period in which the image was produced.
  13. Anna Shutterstock

    ftp upload error 550

    Hello Roman, the issue may be with your file name (4). Please try removing the parenthesis ( ) from the file name and uploading again.
  14. Anna Shutterstock

    How to change my registered name

    Please write in to support here: http://submit.shutterstock.com/contactand confirm your real name so we can update the account for you. Thanks!
  15. Anna Shutterstock

    Please verify your email address now - Change Email page

    Hi Niki, Thanks for letting us know about this issue, we are looking into it now.