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Milla Atkovska

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About Milla Atkovska

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  1. Welcome to my worst nightmare! I've been a member of this site since 2006, I have (or, had) a portfolio of 3,824 photos and yesterday I wake up to an email from Shutterstock saying that I've changed most of my info on the site and I should react if this wasn't my doing. Someone changed my phone, email address, payout method and minimum payout amount. Of course, I email support right away and wait eagerly to see if I'm going to be reunited with my portfolio or if it's gone forever. After a while I get a response that my email address doesn't exist in their user base. Well, duh, of course it doesn't, someone just changed it. But my name and photos still exist, so I send them a link to my portfolio, my official site and my facebook, so they can crosscheck and confirm that I am who I say I am. After nearly a day, all I get is some generic security advice copy paste reply and a password reset link. I reset the password and enter a completely empty profile with some of my ancient info from 2006 (Payoneer wasn't even listed as a payout method and that's what I've been using for months). My real account still exists and I still can't access it, what they did is make a new one using some of my old info and I can't even access that one anymore, for reasons I don't even care about. So far it feels like I'm talking to bots and that no one understands the simple concept of "my account was hacked and I lost everything, please bring it back". I checked the forums and there were a few similar experiences, but it seems they were resolved. I am stuck trying to explain the problem and I'm losing hope. If any admins are reading this, send help! Adding a link to my portfolio, in case it helps https://www.shutterstock.com/g/anatema81
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