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wanderlust86

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  1. Here is what SS said: "We suggest that it is best to upload the best scene according to you rather than having different angled shots of the same scene. If you wish you may upload more but with variations in the metadata. Also at the end quality is what matters more." My reply: Thanks for your message. So from your reply I understand uploading multiple angles has a huge effect on the search results. Could you offer some more insight for me to understand what will happen? Also, could you have a look at my video portfolio (http://www.shutterstock.com/video/gallery/2509459/), especially the series on this sailboat (https://www.shutterstock.com/it/video/clip-1011852479-stunning-4k-aerial-sailing-boat-through-blue) and tell me what you think about the fact that the different shots can tell a very different story? Some are following the boat quickly, some are zoom-outs, some are slow and relaxed orbit movements. I think having many angles serves the purpose of storytelling. But do you say this will eventually punish me? They answered saying they didn't have time to properly answer, though. Hence I was wondering, has any other (expert) contributor any take on this? How are multiple imgaes/clips with very similar keywords affecting the search engine regarding your media?
  2. @ZGPhotography@Matylda Laurence Hi, I can suggest the following: since for some obscure reason files that get errors are (sometimes? not sure.. but it can happen) ignored on subsequent uploads, try to rename the files before reuploading them. I know it's a bit dull and it disrupts the workflow, but it might help for now, while they work on it... Let me know if that works!
  3. Here something I asked Support. I was wondering what the other SS contributors think of it! I have a question about the SS search engine from the contributor point of view.I'm starting to upload footage of a scene from multiple angles (see for example the sailboats at sunset that were just accepted on my profile, you have to scroll down a bit to see them). While reading forums, I saw that the search algorithms punish multiple shots/photos with very similar keywords from the same contributor, as it's interpreted as the latter trying to spam the search results in order to increase his own exposure for a possible sale, hence the lower positioning. On the other hand, it's quite obvious to everybody that having multiple shots of the same scene does benefit producers and filmmakers, and it's incredibly sought after (I believe I even read SS encouraging contributors to do this, somewhere).So, could you give me some technicalities of how this aspect of the algorithms works, so that I can still offer beautiful shots (e.g., aerials) from multiple angles, but without punishing myself in so doing?Thanks, Elio
  4. I had the exact same reaction about this other issue, which stayed unsolved for a month and a half and for which nothing ever happened to solve it: Now that I read my final post there once again, it may sound harsh, too. But I hope you understand my disappointment there, @Alex Shutterstock. Nothing personal of course I also have a small footage portfolio with a lot of 4k, but I started out just about in the middle of April with video. So far I have no video sales and no way to compare trends, or understand how this issue (or perhaps just the quality of my footage..?) might be affecting sales...
  5. Hi sdecoret, I had also mentioned the issue here: Best regards, Elio
  6. Hi @Alex Shutterstock, My file was already less than 200 rows. After I realized I shouldn't have expected any help from SS (I had gotten none since April), I tried about 40 more times changing everything from double quotes to commas to capitals, to header format, and column order, etc. It eventually worked, after many frustrations (goes without saying): I had to sort out with Notepad++ the line endings, which were encoded as CR+LF. This is absurd though: I heard absolutely nothing constructive for a month and a half from Support. On the backend side, clearly nobody had a look at the servers since you came up with a message regarding splitting the file up (as if that changes anything for the parser - it doesn't!) instead of testing yourself (or someone at SS, I mean) and trying with the file I repeatedly sent you (after SS told me again and again to send it, which I had done already many times). With CSVs (I know since I worked with them in an enterprise environment), if you don't know exactly (as SS should) what your parser is supposed to be doing, then the only way forward is to actually test things. There was no machine feedback whatsoever about the errors, it worked by pure luck since there was no way I could know what was going on with a simple "Internal server error" message without looking myself at the server logs. SS apparently doesn't accept formats from Windows machines as the CSVs have to have only CR ascii codes as line endings (unless there is something even more mysterious going on about specific formats with specific line endings), which means you have a ridiculously unstable parser. But well, what should I say, thanks anyways...
  7. @Alex Shutterstock Hi Alex, any help on this one? I've been struggling with this issue for almost a month and a half, but still no help from Support. I don't want to be tagging files manually, it's so frustrating and such a waste of time and energy... hope to hear from you!
  8. I'm still getting nothing in the "To submit" area, after uploading files via FTP... has this issue been solved for everybody?
  9. I'd like to add that I pay for a subscription to StockSubmitter, so if this issue is not solved within a couple of days I will miss my paid monthly submissions to SS and I will have to upload this month's worth of images and footage manually via FTP, and then keyword them with a CSV. HOWEVER, keywording with a CSV doesn't work, either, as I mentioned here (that problem is still unsolved for a month and a half already): So that means manually copy-pasting titles and keywords for hundreds of files in June. This is getting very sad...
  10. +1 Uploaded about 60 video clips, I got none (!) showing up under "To submit", just a message notification with only 4 of them, saying metadata couldn't be read for those four, or file was partially/incorrectly uploaded... no sign of the other ones...
  11. I'm having the same problem. By browsing the forums and right-clicking "my video portfolio", I am in fact able to see some people's video portfolios, but some others' (including Pavel's and mine) not. This only happens with videos, not pictures.
  12. Hi all, Just posting here to get an idea of whether this is common experience. I am uploading a CSV and I get "Internal server error. Please contact support." The format is the expected one, no specific error messages on columns, but still, with anything I do (I tried many variations) I get the same generic server error message. Fine, no worries, this must be easy to correct once we know what the parser expects (supposing it didn't crash for good), I say to myself. So contact support I did, on April 23rd for the first time on this topic. Now after more than a month, on May 27th, the problem is still there. The latest cases are 06092658 and 06117774. I sent reminders repeatedly, but they seemingly get ignored (or something that very closely resembles that). Also, I always hear that I should send them more info, which I do, but then those attachments just get ignored, since the next time I send a reminder they want again a sample file, which they have 3 plain copies of now. Since I have about 150 new clips and hundreds of new pictures to upload (had my account dormant for a while, now I'm uploading more), I just wonder whether it's normal to either be missing months of possible sales or tag everything manually just for Shutterstock. Especially given that for CSV issues someone has to go on the server, get the logs, reupload the same file (I sent them what I'm using, many times) and see what's happening. Does this take months? Is it given low priority? Is it given any priority at all? So what's your experience? Is it ok to be waiting months for such a minor issue to be fixed? Any help or opinion would be very much appreciated. Oh, by the way, here's yet another copy of my CSV ? Thanks and all the best, Elio Shutterstock_metadata.csv
  13. Dear Shutterstock people, I've been trying to upload my media (specifically, footage), already keyworded in Adobe Bridge, but the keywords and descriptions are ignored by the new "To Submit" page. I am filling the IPTC fields, IPTC_Description and IPTC_Keywords, which in Bridge also fill the standard (base) keywords and description fields in the file info. Any idea why this is going on? For the staff, I now have one test file, uploaded and ready to submit, that contains metadata but which do not appear in the "To Submit" page, meaning I'd have to redo the work. Help very much appreciated! Thanks, Elio
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