Jump to content

Kate Shutterstock

Administrators
  • Content Count

    245
  • Joined

  • Last visited

About Kate Shutterstock

  • Rank
    Member

Profile Information

  • Gender
    Not Telling

Contact Methods

  • Twitter
    @k8_mcloughlin

Recent Profile Visitors

2,140 profile views
  1. Kate Shutterstock

    Problems when uploading vectors.

    Thank you for your patience. This issue is resolved. Have a great weekend!
  2. Kate Shutterstock

    Problems when uploading vectors.

    Thanks! We are working on a solution now. K
  3. Kate Shutterstock

    Problems when uploading vectors.

    Hi everybody, We're taking a look now, and I'm not able to produce this error yet on my side. Can you provide a bit more detail? Are you using the FTP or the website? Are you uploading the jpg preview at the same time?
  4. Kate Shutterstock

    Two Categories for a photo ....but I can't choose Transportation

    Thanks! Working on a fix now. I'll update the post in the Announcements section when it is restored.
  5. Kate Shutterstock

    It’s back - Option to add a second category

    Hi folks, Thanks for your feedback. We're working on the issue with the Transportation category now, and should have a fix in place soon. @MaDedee I see what you mean about the "large" preview for Pending images. It has lost its largeness!! We'll look into that today as well. -Kate
  6. Kate Shutterstock

    It’s back - Option to add a second category

    Thanks @Sundry Photography I can see the issue you reported about "Transportation". We're looking into that now. For image 1184428195, on our side we see both categories. Will you refresh and see if that helps? Thanks!
  7. Kate Shutterstock

    PROD pointing to DEV

    Ok, thank you very much for your quick reply!
  8. Kate Shutterstock

    PROD pointing to DEV

    Hi, Thanks for reporting. I'm trying to replicate this on my side, and it's looking ok from here. Can you provide any additional information about what you did to make this appear? Thanks!
  9. Kate Shutterstock

    $1.50 Video Sale?!?!?!?!

    Hi Everyone, Our Chief Security Officer has been working very closely with Wix engineers to pinpoint the root of the issue and develop solutions that will further secure your content. We know this issue relates only to content that has already been licensed. Wix users cannot download un-licensed Shutterstock files off the Wix platform. We are continuing to work on developing effective solutions. Protecting your content is of paramount importance to us. We'll provide another update later this week. Thank you.
  10. Kate Shutterstock

    Something is broken today

    Hi again, We are on the road to a full recovery. Image and video counts are showing consistently in the dashboard now. Uploaded images and videos (web and FTP) are processing but there is still a significant delay. You may have to wait a couple of hours to see your content in the submit page. We appreciate your patience. The latest report from my colleagues on the tech side is that in about 8 hours, processing times will be back to normal (a minute or less). Thanks for hanging in there with us. K
  11. Hi again, We are on the road to a full recovery. Image and video counts are showing consistently in the dashboard now. Uploaded images and videos (web and FTP) are processing but there is still a significant delay. You may have to wait a couple of hours to see your content in the submit page. We appreciate your patience. The latest report from my colleagues on the tech side is that in about 8 hours, processing times will be back to normal (a minute or less). Thanks for hanging in there with us. K
  12. Kate Shutterstock

    The Contributor page is not loaded

    Hi again, We are on the road to a full recovery. Image and video counts are showing consistently in the dashboard now. Uploaded images and videos (web and FTP) are processing but there is still a significant delay. You may have to wait a couple of hours to see your content in the submit page. We appreciate your patience. The latest report from my colleagues on the tech side is that in about 8 hours, processing times will be back to normal (a minute or less). Thanks for hanging in there with us. K
  13. Kate Shutterstock

    Site Issues Related to Cut Fiber Line

    Hi again, We are on the road to a full recovery. Image and video counts are showing consistently in the dashboard now. Uploaded images and videos (web and FTP) are processing but there is still a significant delay. You may have to wait a couple of hours to see your content in the submit page. We appreciate your patience. The latest report from my colleagues on the tech side is that in about 8 hours, processing times will be back to normal (a minute or less). Thanks for hanging in there with us. K
  14. Kate Shutterstock

    The Contributor page is not loaded

    Hi, Things are slowly improving. Images you upload on the website are being processed more quickly now, but there is still a significant delay. Two photos I uploaded 5 hours ago just appeared in my content editor. 😜 There is no need to re-upload anything. In fact, as Darryl mentioned, you'll probably get that "we're already processing that file" error message. The count of images and videos in the content status module on the left is still intermittently appearing for me. Thanks for your patience. We're working hard to get this back to 100%. K
  15. Kate Shutterstock

    Site Issues Related to Cut Fiber Line

    Hi, Things are slowly improving. Images you upload on the website are being processed more quickly now, but there is still a significant delay. Two photos I uploaded 5 hours ago just appeared in my content editor. 😜 There is no need to re-upload anything. In fact, as Darryl mentioned, you'll probably get that "we're already processing that file" error message. The count of images and videos in the content status module on the left is still intermittently appearing for me. Thanks for your patience. We're working hard to get this back to 100%. K
×