Kate Shutterstock

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About Kate Shutterstock

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  1. Submission Page Update

    Hi, Thanks for sharing your feedback on the Forum and in our recent Poll. While our admin team can’t respond to each of your comments or suggestions, we are listening! We report your concerns, ideas, and experiences to our product and technology leaders to help them prioritize what to work on next. Currently, our developers are working to resolve the pressing issue many of you have reported about adding releases. We know that the experience is very slow and sometimes impossible, so this is our highest priority. In the meantime, you can improve the speed of this module by moving any releases you aren’t using right now to the archive (learn how). In parallel, the team is working on optimizations to the right-hand panel. This will help you see more of the information you’re working on with less scrolling. They’ll also add a visual cue that makes it simpler for you to see at a glance which clips and images have all the required metadata and are ready to submit. You can expect to see small changes rolling out frequently in the coming days and weeks. After we make these updates to the right panel, our developers will move on to the Approval Status pages. We’ll provide a view of pending and rejected content that is more convenient than the current view, which I know is tough to use now that each image is contained in its own batch. Thank you for your commitment to Shutterstock and for sharing all your passionate feedback with us here on the Forum. --Kate
  2. ftp upload

    Hi, We’ve made some additional changes. Please let me know how it’s working for you as of about 830 pm New York time. Thanks for your help!
  3. ftp upload

    Thank you again for your patience with this. We are working on some significant infrastructure changes that will make FTP more reliable long term. In the short term, however, we are all struggling with this slowness. Our team is rolling out some additional changes later today which should help speed it up. I'll let you know when we've gone live, and you can let me know if you see any improvement. Thanks!
  4. ftp upload

    Thank you so much for the updates. This is still slower than it ought to be.
  5. ftp upload

    Thanks for your patience, everybody. Our team rolled out some changes about 2 hours ago (about 5:30 pm New York Time). Are you seeing any improvements in upload speed?
  6. RESOLVED - Site Issues

    Thanks for your patience. We're back up and running!
  7. RESOLVED - Site Issues

    Yikes! I'll escalate that, too. Thanks for reporting.
  8. RESOLVED - Site Issues

    Our teams are currently working to solve an issue with our site. Currently, you may see empty modules on your dashboard, including a display showing you have $0. We will update you as soon as we're back up and running. Thanks for your patience!
  9. Coming Soon! Our New Content Editor

    Hi @Lorenzo Sala Welcome to the Forum and thanks for your vote of confidence! We are listening, and we are working to make this a better experience for all of you.
  10. Coming Soon! Our New Content Editor

    Hi Boxer, Click the three dots next to "Keywords" in the right panel.
  11. Coming Soon! Our New Content Editor

    Hi! Right now, the only way to know is to look at the filename. Our team is working to add an icon or a sign as you suggest. Thanks!
  12. Coming Soon! Our New Content Editor

    Hi @Kiev.Victor , We agree that the email could use some improvements. We'll be working on that, too!
  13. Coming Soon! Our New Content Editor

    Hi Sonia, That doesn't sound right! There's supposed to be a bar on the right of the menu that you can click to scroll. Can you provide a screenshot and let me know which browser and operating system you're using?
  14. Coming Soon! Our New Content Editor

    Hi @Jo Ann Snover ! Thanks for outlining your feedback for us so clearly.
  15. Coming Soon! Our New Content Editor

    Hi Film Master. Welcome to the forum! Thanks for your list of feedback. I'll incorporate this with all the ideas we've collected already. Many of these are already in progress.