Kate Shutterstock

Thank you for your patience. This issue is resolved. Have a great weekend!

Thanks! We are working on a solution now. K

Hi everybody, We're taking a look now, and I'm not able to produce this error yet on my side. Can you provide a bit more detail? Are you using the FTP or the website? Are you uploading the jpg preview at the same time?

Thanks! Working on a fix now. I'll update the post in the Announcements section when it is restored.

Hi folks, Thanks for your feedback. We're working on the issue with the Transportation category now, and should have a fix in place soon. @MaDedee I see what you mean about the "large" preview for Pending images. It has lost its largeness!! We'll look into that today as well. -Kate

Thanks @Sundry Photography I can see the issue you reported about "Transportation". We're looking into that now. For image 1184428195, on our side we see both categories. Will you refresh and see if that helps? Thanks!

Ok, thank you very much for your quick reply!

Hi, Thanks for reporting. I'm trying to replicate this on my side, and it's looking ok from here. Can you provide any additional information about what you did to make this appear? Thanks!

Hi Everyone, Our Chief Security Officer has been working very closely with Wix engineers to pinpoint the root of the issue and develop solutions that will further secure your content. We know this issue relates only to content that has already been licensed. Wix users cannot download un-licensed Shutterstock files off the Wix platform. We are continuing to work on developing effective solutions. Protecting your content is of paramount importance to us. We'll provide another update later this week. Thank you.

Hi again, We are on the road to a full recovery. Image and video counts are showing consistently in the dashboard now. Uploaded images and videos (web and FTP) are processing but there is still a significant delay. You may have to wait a couple of hours to see your content in the submit page. We appreciate your patience. The latest report from my colleagues on the tech side is that in about 8 hours, processing times will be back to normal (a minute or less). Thanks for hanging in there with us. K

Hi again, We are on the road to a full recovery. Image and video counts are showing consistently in the dashboard now. Uploaded images and videos (web and FTP) are processing but there is still a significant delay. You may have to wait a couple of hours to see your content in the submit page. We appreciate your patience. The latest report from my colleagues on the tech side is that in about 8 hours, processing times will be back to normal (a minute or less). Thanks for hanging in there with us. K

Hi again, We are on the road to a full recovery. Image and video counts are showing consistently in the dashboard now. Uploaded images and videos (web and FTP) are processing but there is still a significant delay. You may have to wait a couple of hours to see your content in the submit page. We appreciate your patience. The latest report from my colleagues on the tech side is that in about 8 hours, processing times will be back to normal (a minute or less). Thanks for hanging in there with us. K

Hi again, We are on the road to a full recovery. Image and video counts are showing consistently in the dashboard now. Uploaded images and videos (web and FTP) are processing but there is still a significant delay. You may have to wait a couple of hours to see your content in the submit page. We appreciate your patience. The latest report from my colleagues on the tech side is that in about 8 hours, processing times will be back to normal (a minute or less). Thanks for hanging in there with us. K

Hi, Things are slowly improving. Images you upload on the website are being processed more quickly now, but there is still a significant delay. Two photos I uploaded 5 hours ago just appeared in my content editor. 😜 There is no need to re-upload anything. In fact, as Darryl mentioned, you'll probably get that "we're already processing that file" error message. The count of images and videos in the content status module on the left is still intermittently appearing for me. Thanks for your patience. We're working hard to get this back to 100%. K

Hi, Things are slowly improving. Images you upload on the website are being processed more quickly now, but there is still a significant delay. Two photos I uploaded 5 hours ago just appeared in my content editor. 😜 There is no need to re-upload anything. In fact, as Darryl mentioned, you'll probably get that "we're already processing that file" error message. The count of images and videos in the content status module on the left is still intermittently appearing for me. Thanks for your patience. We're working hard to get this back to 100%. K