Kate Shutterstock

Hey folks, I wanted to let you all know that today's my last day as a Shutterstock employee. I'm moving on to work at a small startup in New York, which I hope is as fun and inspiring as my time at Shutterstock has been. Alex and Anna are still around to keep an eye on things, but, as always, the fastest way to get help is to use the contact us form or email submit@shutterstock.com. Thank you all for keeping me on my toes, sharing all your amazing work with us, and helping each other grow and learn here on the forum. In my 5 years, I like to think I became a real Shutterstock e

Thanks for your patience everybody. The issue has been resolved. If you have additional approved items that aren't showing up on the site, please comment on this thread with the image ID and we can take a look.

Hi all, Thanks for your patience. Our teams are aware of the issue and working to resolve. None of the images is lost, and there is no reason to re-submit. They are simply not yet published. Thanks, Kate

In recent months, we’ve added two new upload options for you. In addition to having the usual option of uploading your content via a secure FTPS connection, you can now also simply drag and drop your video files on the Upload page of your contributor account. This is a great option if you prefer to upload just a few clips at a time—for larger quantities we still recommend using FTPS. With these two content uploading options in place, we will be taking down the old FTP server, as that technology no longer meets today’s security demands. The FTP server will be shut down on March

Hi everybody, Thanks for reporting this. Not sure what the issue is, but our team is taking a look and we'll give you an update when we've restored folks to the proper level. Best, K

Hi Wilm, Thanks for your thoughtful questions. While I can’t offer a guarantee about what content might be eligible for which products in the future, I can say that we are committed to maintaining the value of your content in the marketplace. It doesn’t make sense to make every asset available at the lowest prices - when some content can and should command more. For our initial launch, images from contributors who reached Level 6 for images in 2020 were not included. I’m not sure how often the set of available images will be updated or when or why that rule might change. I do

Hi folks! We knew you'd have questions, and had planned to share this with you before the announcement. Thanks for your patience. K What is Shutterstock Unlimited? Shutterstock Unlimited is a new subscription plan offered by the Platform Solutions team. It represents the next evolution of our API strategy, which expands the reach of Shutterstock content to users who are not currently Shutterstock customers and offers new revenue streams for contributors. What does “Unlimited” mean? How “Unlimited” is this content, really? “Unlimited” applies only to the tot

Hello everybody, Thanks for your patience. We're working to resolve this issue now. As you've noticed, individual transactions are being recorded (you can see them on the map) but the totals (lifetime, unpaid, daily, monthly etc) are not being updated. Our teams are busy fixing this issue. Thanks. Kate

We’ve expanded our digital release feature to include property releases and model releases for minors (under age 18). Now it’s easier than ever to get the releases you need to submit all your content to Shutterstock. This feature is being rolled out slowly, so not everyone will see it right away. Learn more about digital releases in this article.

In an email that is going out today, we are announcing that we will be updating the earnings structure that determines how much you get paid when customers license your work. We are making this adjustment in order to reflect changes in the market for creative content, help to create fair opportunities for all our contributors, and reward performance with greater earnings potential. Starting on June 1st, 2020, your earnings for each license will be based on your Image Level or your Video Level. On June 1, you will be placed in an Image Level and a Video Level based on you