Jump to content

Agor2012

Members
  • Content Count

    14
  • Joined

  • Last visited

About Agor2012

  • Rank
    Member
  • Birthday May 24

Profile Information

  • Gender
    Male

Recent Profile Visitors

272 profile views
  1. Of course, I did it right away when I discovered this bug. Tech support said "please reupload your videos." Of course, reuploading did not change anything, I immediately wrote to tech support about this - but so far no result.
  2. It bothers me because a potential buyer can be scared away, and this makes it difficult to understand the plot of the video correctly. By the way, I noticed that this problem touched many many other authors. If you make the search query "alpha channel" in the video section and sort by new, you can see this defect everywhere where there is an alpha channel. That is, it is that the problem is on the side of Shutterstock
  3. I do not know how to check this parameter and change it. I made video in After Effects always with the same parameters - previously everything was fine. This defect has appeared recently, but I have not changed anything in the export settings. I think something has changed on the side of Shutterstock.
  4. Hello! When I watch a preview of my videos with alpha channel I see a double image. (This static double image is a thumbnail.) As in the screenshot. In the original video, nothing like this. I use google chrome. There are no such problems on other microstocks. tech support said: delete your contents and upload them again I upload them again - nothing changed.
  5. Shutterstock support did not help. But the solution - use ProRes4444 codec. This codec supports alpha channel and Shutterstok accepts files with this codec.
  6. That's what they told me now: "I would like to inform you that the files which you have uploaded, needed to be converted before it was uploaded (which QuickTime does automatically for the user). Clip needed to save that converted file and then re-upload them. For further information, I would request you to please refer this article: https://support.apple.com/en-us/HT202884. I apologize for the inconvenience caused to you." Can anyone explain what this means? What to do if I use Windows and I do not have Quicktime 10 just Quicktime 7?
  7. Hello! For about 3 years, I uploaded video on the Shutterstock with the following parameters: File Format - QuickTime .mov Frame Rates - 30 Resolution - 1920х1080 Channels - RGB+Alpha channel Codec - PNG Until October 2018 there were no problems with these videos. For almost 2 months now, when trying to upload such videos to Shutterstock, they do not appear in pending, but an error message appears: "We do not currently support the codec of your video. Please re-export to one of our accepted codecs. Learn more about our technical requirements." I did not change anything in the render settings of my videos. And on all other microstock this files are uploaded without any problems. I tried to upload those videos that are ALREADY in my portfolio, but nothing changes. Video does not appear in pending, and I see the same error. I have contacted Shutterstock technical support 3 times already. I am constantly asked to read the technical requirements that I know and do everything in accordance with them. When I send details with screenshots about how I make videos, they tell me "I would like to inform you that your case has been escalated to the concerned department on priority basis and I will get back to you as soon as I get the update and assist you further. I sent an example of such a video to tech support so that they could tell what technical requirement was not met. That's what they told me now: "I would like to inform you that the files which you have uploaded, needed to be converted before it was uploaded (which QuickTime does automatically for the user). Clip needed to save that converted file and then re-upload them. For further information, I would request you to please refer this article: https://support.apple.com/en-us/HT202884. I apologize for the inconvenience caused to you." Can anyone explain what this means? What to do if I use Windows and I do not have Quicktime 10 just Quicktime 7?
  8. Hello! For about 3 years, I uploaded video on the Shutterstock with the following parameters: File Format - QuickTime .mov Frame Rates - 30 Resolution - 1920х1080 Channels - RGB+Alpha channel Codec - PNG Until October 2018 there were no problems with these videos. For almost 2 months now, when trying to upload such videos to Shutterstock, they do not appear in pending, but an error message appears: "We do not currently support the codec of your video. Please re-export to one of our accepted codecs. Learn more about our technical requirements." I did not change anything in the render settings of my videos. And on all other microstock this files are uploaded without any problems. I tried to upload those videos that are ALREADY in my portfolio, but nothing changes. Video does not appear in pending, and I see the same error. I have contacted Shutterstock technical support 3 times already. I am constantly asked to read the technical requirements that I know and do everything in accordance with them. When I send details with screenshots about how I make videos, they tell me "I would like to inform you that your case has been escalated to the concerned department on priority basis and I will get back to you as soon as I get the update and assist you further." And this is all - further silence and ignore. I sent an example of such a video to tech support so that they could tell what technical requirement was not met. But there is no answer and probably will not be. Why am I sure that the problem is on the side of Shutterstock: 1 - I uploaded these videos for about 3 years - no problem. I haven't changed anything in settings since then. 2 - Even previously approved similar videos are not uploaded - the same error. 3 - There are no problems with all the other leading microstocks (Pond5, Adobe, Videohive, 123rf). I just want to ask if anyone has encountered this problem? If so, maybe you solved it somehow? Thanks
  9. Congratulations! - everything seems to be repaired
  10. I asked support about this situation - I still have not answered maybe someone ask too?
  11. Portfolio filter "most recent" and "popular" give wrong results - all mixed up!
×
×
  • Create New...