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btwcapture

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About btwcapture

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  1. btwcapture

    Submit editorial/release issue

    Thank you for your post Linda. I think it´s the same issue, I resolve it with simmilar process. Here is copy of part of my message, I sent to the submit support: ..." the problem disappears if I manually add a keyword (usually I do not manually enter keywords, I already upload it in metadata). Then, information about the wrong keyword appears (other keyword than I manually added) and it is possible to remove the problem and continue working. Without manual keyword insertion can not continue because the site reports an error, but does not show what kind of bug it is. "...
  2. btwcapture

    Submit editorial/release issue

    I copy the response of the support, sometimes it will help someone: ..... I have reviewed your account and it does appears that the images do not have a release attached and the error still shows. I would suggest that you delete the images and resubmit them. Also, try clearing your cache/cookies and delete browsing history before doing so if you are using the browser to upload the images. However, if the issue persists, please contact us again and if possible provide screenshots of the error page so we can investigate further. ...... EDIT: Unfortunately it did not help.
  3. btwcapture

    Submit editorial/release issue

    I still have no solution, I can not submit photos..😩
  4. btwcapture

    Submit editorial/release issue

    Thanks, but when I select only one, the result is the same. In addition, I usually send more photos at a time, each of which has its own description.
  5. btwcapture

    Submit editorial/release issue

    Thank you Darla, I know what a red error message looks like. But this time, no red message appears. Keywords I put directly into the photo as metadata. I add the screen as it looks.
  6. btwcapture

    Submit editorial/release issue

    Thanks for all the answers. The site writes: "Nothing submitted. Please rewiew errors." But I do not see any "review errors" anywhere. That's why I thought the thing was related to a possible release error. Release / editorial issue was the only message I saw on the page. I can not paste the photos because I do not know what error to solve (and I do not know of any error) because I can not see the error message.
  7. I can not submit photos. The form says "Editorial items can not have releases". But I have no release attached to these photos. Are I doing something wrong or is it a mistake? Thanks.
  8. btwcapture

    Submission Page Update

    Please bring back the old editor. I can not work with it. The editor automatically discards the correct keywords. Bulk processing makes me crazy. I'm uploading it for the third time.
  9. btwcapture

    Gallery sharing problem

    Hello, the theme is set as gray, gallery preview is also gray, but the tweet is black, in any setting. It lasts for months or years.
  10. btwcapture

    Site Update - Changes to Shutterstock’s Search Results Pages

    Thank you rixie, I see it now. The sum corresponds.
  11. btwcapture

    Site Update - Changes to Shutterstock’s Search Results Pages

    Hello Kate, I miss approximately thirty files after the upgrade. At least according to the counter on the dashboard. Can you help me please?
  12. btwcapture

    Images still pending for review

    Again the same situation. I erased the photographs and recorded again. Half passes immediately and the rest hangs there. It looks almost like an algorithm.
  13. btwcapture

    Images still pending for review

    Same problem - photo ID 547393315, 547393318 pending since 01/03/2017.
  14. btwcapture

    MISSING IMAGES thread, Read this before reporting

    Hello, 506309875 and 506090248 both approved October 29. Thank you.
  15. btwcapture

    MISSING IMAGES thread, Read this before reporting

    Hello, 506309875 and 506090248 both approved October 29. Thank you.
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