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Alex Shutterstock

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  1. Alex Shutterstock

    Every Building Now Requiring "Property Release"

    Hi @Michael Warwick I understand your frustration, since the castle you recently submitted is not included on our Known Image Restrictions list. As per our policy, exterior shots of a castle or palace, when they are the main focus of the image, can only be accepted for commercial use if the pictures seem to be taken from public property. If the images appears to be taken on private property a valid property release is required. Often in times, it becomes hard for the reviewer to determine if some of those images were taken either on public or private property. As a result, few images of the same location end up getting approved. Please go through your images, and for those shot on the property consider submitting them as editorial. Let me know if you have any other questions. Alex
  2. Hi Everyone, Thank you for bringing this to our attention. The email was sent to a broader audience than anticipated and we apologize for the confusion. If you have previously submitted a tax form and it was approved, there is no need to submit one again.
  3. Alex Shutterstock

    Never receive an email verification

    Hi @Phil Broom, I am glad you got it sorted. Regarding the Croatians, good luck tomorrow. I am looking forward to an exciting match tomorrow. All the best, Alex
  4. Alex Shutterstock

    Never receive an email verification

    Hi Phil, The email verification is sent when you first register your account. So you probably received it when you created the account a while ago. Best, Alex
  5. Alex Shutterstock

    Sales are missing

    Thank you for your feedback. A handful of contributors reported seeing inconsistent data on the Contributor dashboard with issues such as downloads and earning amounts not matching up or data inconsistently on page refresh. This was due to an underlying database issue and has now been resolved by the Payments tech team. No earnings were lost and all data should show up consistently now. Please note that during times of high traffic intra-day earnings may lag on the dashboard view, but are accurately captured in our system and will catch up within 24 hours. As always, we appreciate your feedback. Please contact us with any further questions. Thank you, Contributor Support
  6. Alex Shutterstock

    "Earnings Summary" Problem?

    Hi Everyone, We apologize for the inconvenience. The tech team is aware and hope to have a resolution soon. We will keep you posted. Thanks
  7. Alex Shutterstock

    Sales are missing

    Hi Everyone, We apologize for the inconvenience. The tech team is aware and hope to have a resolution soon. We will keep you posted. Thanks
  8. Alex Shutterstock

    Missing dowloads again

    Hi Everyone, We apologize for the inconvenience. The tech team is aware and hope to have a resolution soon. We will keep you posted. Thanks
  9. Alex Shutterstock

    Has Shutterstock cheated us?

    @Mahlebashieva Please PM me your case number so I can check the status of your case. Thanks
  10. Alex Shutterstock

    Problem with app on Android

    Hi folks, This issue has been resolved. All affected users will need to log out and then log back in to see the fix.
  11. Alex Shutterstock

    app not displaying earnings

    Hi folks, This issue has been resolved. All affected users will need to log out and then log back in to see the fix.
  12. Alex Shutterstock

    Unstoppable circle of theft

    Hi folks, To some of you on this thread, please keep a helpful and productive conversation going. Also, contributors are not getting paid by Shutterstock to post on the forums. Lastly, the attack on Rudy was totally unnecessary. Lets keep the posts clean and positive. Thanks for your understanding and cooperation to this matter.
  13. Alex Shutterstock

    4K footage not showing in search with HD filter choosed

    Hi Everyone, We are still working to solve this issue. We will update you as soon as this issue is resolved. Thanks for your patience!
  14. Alex Shutterstock

    Possible Thief...

    Hi @Michael Warwick I am checking with Compliance and I will let you know as soon as I can.
  15. Alex Shutterstock

    504 gateway timeout

    Hi Everyone, We're happy to confirm that the issues have been resolved. You should be able to access your account through the website and the app now. We appreciate your patience!
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