Alex Shutterstock

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About Alex Shutterstock

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  1. Hi folks, Thank you for your messages. We apologize for the delay in issuing requested payments on Bigstock. We are working on resolving this issue as quickly as possible and expect to have most payments sent by end of this week. Thank you for your patience!
  2. Disappeared keywords in top-performers

    Hi Everyone, Thanks for all the recent posts. Here is the latest update. We implemented an initial fix, and are still continuing on working to fully resolve this issue. Thank you for your patience while we are resolving this!

    @dnd_project Thanks for your message. I saw that you have already contacted Support and one of our Team members is currently investigating your case. We will get back to you as soon as we find out more about the status of your payment. Best, Alex
  4. Disappeared keywords in top-performers

    Thanks guys. I meant the Tech Team
  5. Disappeared keywords in top-performers

    Hi Everyone, The Tech Team is evaluating the best options to resolve this issue. I will post any update as soon as we learn more. Thank you for your patience.
  6. Rejected or not rejected that is the question

    @D. Pimborough I just checked your account and I am not sure why this happened. I am checking with our Tech Team. The good thing is that the 3 images in question got approved. I will get back to you as soon as I find out more.
  7. Credential approval number not attaching to submissions

    @a katz I just sent you a personal message. Go over the message I sent you and provided me with the requested information so I can have your images reviewed ASAP. Thanks
  8. Updates to the Edit content page coming soon

    @Mirco Vacca Thanks for your feedback. I really appreciate. Unfortunately, I don't have any information to disclose right now in regards to changes and improvements.
  9. Credential approval number not attaching to submissions

    @a katz I am really sorry about your experience. I know your work and I have approved many of your credentials and totally understand your frustration as a photojournalist/contributor. I looked at the images in question and saw that you included the case number. This is not happening across the board and we are trying to understand why it has happened to you. In the meantime, I am going to contact the folks at the Review team and come up with a solution so you can submit all these events ASAP. I will send you a PM or an email as soon as I hear back from them. Hang tight!
  10. Bug. Can't see the bigger version of a photo in my portfolio

    @David Bokuchava don't delete the image yet. Let me check why this is happening.
  11. Photo Identification Blurred

    @Gabriella LaPlace You will be able to reupload your ID once the first copy is rejected.
  12. Missing payment

    @westxcd Our Contributor Care Team has received your message and they will be replying to you with the information regarding the payment status.
  13. Disappeared keywords in top-performers

    Hi Everyone, Just letting you know that our tech team is actively looking into this.
  14. Disappeared keywords in top-performers

    @Paul Daniels Thanks for your message. We monitor the Forums daily but unfortunately this thread was initiated on Sunday and yesterday our offices in the US were closed. The profile picture question was the contributor's first post that needed approval and a quick reply. I just came upon this thread and I will investigate further and get back to you all with the proper information. I have a lot of respect for this community, so I would like to ask you all for your patience and understanding while we look into this issue. Thanks
  15. Missing payment

    Hi @westxcd, We are looking into it. I will get back to you when I find out more.