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Alex Shutterstock

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About Alex Shutterstock

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  1. Alex Shutterstock

    ACCOUNT HACKED AND DISABLED - Seeking for Help!

    Hi @Alexander Oganezov, Thank you for your comment in regards to FTP. I am sharing this to the tech team. Thanks again. Alex
  2. Alex Shutterstock

    ACCOUNT HACKED AND DISABLED - Seeking for Help!

    Hi folks, Thanks for reporting this issue and I am sorry this has happened to some of you. We have checked all the reports and Shutterstock has not been hacked. We shared this information on a related thread and I am sure most of you already know this, but users who share the same username / password combinations with multiple services or websites, put themselves at risk for this sort of “account takeover” situation. Your account is secure as long as your credentials are unique and secure. As a precaution, we recommend you change your password to one that is secure and unique, and we also suggest using a different password for every online account you have. Please report any suspicious activity to Contributor Support so we can investigate further and take the necessary actions. All the best, Alex
  3. Alex Shutterstock

    SHUTTER STOCK HAS BEEN HACKED!

    Hi @lisasaadphotography, Thanks for reporting this issue and I am sorry this has happened to you. This is not a pleasant experience, however we do resolve such issues with affected contributors. In this particular case our Support Team has already reached out to Lisa regarding her payment. So it is important that you report any suspicious activity to Contributor Support so we can investigate further and take the necessary actions. That being said, we have checked all the reports and Shutterstock has not been hacked. We shared this information couple of weeks ago and I am sure most of you already know this, but users who share the same username / password combinations with multiple services or websites, put themselves at risk for this sort of “account takeover” situation. Your account is secure as long as your credentials are unique and secure. As a precaution, we recommend you change your password to one that is secure and unique, and we also suggest using a different password for every online account you have. All the best, Alex
  4. These videos are created by industry professionals using cinema-grade cameras and lenses. The content is diverse — from authentic lifestyle moments to high-impact action shots — and only in HD and 4K. We’ve seen increasing demand from customers for this kind of top-quality content. To keep our place as the industry leader for stock footage, we decided to launch Shutterstock Select as a new home for premium content. We're launching Shutterstock Select with a highly-curated set of videos and contributors. At the moment the program is by invite only, but we are working to opening it up to the larger network in the future. We'll be in touch when this changes. In the meantime, take a look at our FAQs. As always, thank you for your continued support and participation on our marketplace!
  5. Alex Shutterstock

    IOS app crashing

    Hi Everyone, The issue has been resolved. Please let us know if the issue remains for some of you. Thanks Alex
  6. Alex Shutterstock

    Vintage footage

    Hi @caifas As per our Submission Guidelines we issue you a case number for your submission upon approval of your property release. Contributor Support just replied to your message. Please send us your property release so we can review it as soon as possible. My apologies for any misunderstanding. Alex
  7. Alex Shutterstock

    POPULAR button is gone and sales are horror!!!

    Hey guys! Thanks for all the feedback. Rest assured the new "Most Relevant" title is just a label change that we've tested in the past and it performed well. We see that it drives more customers to check out new content. We appreciate you sharing your thoughts.
  8. Hi @johnnybd Thanks for bringing both issues to our attention. Your account remains active and it was never disabled. There was a misunderstanding and the Contributor Support Rep replied with the incorrect message, unfortunately. Contributor Support will be replying to you regarding the technical issue you reported. I am really sorry about the confusion and thanks for being understanding. Alex
  9. Alex Shutterstock

    No payment - already 2nd or 3rd month? What's going on

    Hey folks, As you all aware, the unpaid earnings was reset to $0 yesterday as it was mentioned. @KeremGogus you will receive your payment as well. $$ All the best
  10. Alex Shutterstock

    No payment - already 2nd or 3rd month? What's going on

    @PLRANG ART based on your minimum payout you will receive your payment. Please wait for the reset later this afternoon. Thanks
  11. Alex Shutterstock

    No payment - already 2nd or 3rd month? What's going on

    Hi Folks, Due to some system maintenance we are performing, resetting unpaid earnings to $0 will occur slightly later than usual. This delay should not take long and the reset will reflect later this afternoon. We appreciate your patience.
  12. Hi @Khamkhor Thank you so much for sharing this information and your expertise. We are looking at similar options and will inform you when it is available.
  13. Alex Shutterstock

    Urgent Response Required - Supposed Hack

    Hi Everyone, Thanks for reporting this issue. We have checked all the reports and Shutterstock has not been hacked. However, users who share the same username / password combinations with multiple services or websites, put themselves at risk for this sort of “account takeover” situation. Your account is secure as long as your credentials are unique and secure. As a precaution, we recommend you change your password to one that is secure and unique, and we also suggest using a different password for every online account you have. Please report any suspicious activity to Contributor Support so we can investigate further and take the necessary actions.
  14. Alex Shutterstock

    Urgent Response Required - Supposed Hack

    Hi @Duncan Andisonthanks for your due diligence. I am looking into this right now and I will post an update as soon as I can. Thanks again for letting us know.
  15. Alex Shutterstock

    Shutterstock contributer email not found

    Hi @Direct Pulzz I am sorry to hear that. Please contact Contributor Support either via email - submit@shutterstock.com or through the Contact Us page within your account, where you can select the topic you need help with. Best, Alex
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