They do need to get a grip of this. It's a bit of a farce to be honest. Today, submitted a load of landscapes and some with people (inc releases).
The ones with release, probably seen by a human all passed. Every single other one declined because of focus. All shot with a Sony A9, 24-105 at a min of f9. All are perfectly focused... I bin anything that is not perfect at 100% as I don't need to waste time on sub standard shots. Same way I could really do without wasting time with SS's crap AI. If you can't get it to work, stop using it and pay for someone to review it properly.... you're ta