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iulias

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  1. Dear Alex, Thank you for your reply. I thought that this sum, $1939.24, was a part of my payments for February 2017 and March 2017, which I expected to receive by two bank checks ($1066.19 for February and $1423.93 for March 2017). In February and March 2017 my preferred payment mode was bank checks. Since I have not received any of these checks so far, I thought that SS decided to transfer to me my payments for February and March via PayPal (my currently preferred payment mode). Please explain when these checks were sent to me via postal mail. Judging from my previous experience with postal services (Tax Forms sent to me by SS), it takes no more than one month to receive a letter from SS. Thank you very much in advance. Iulia Shevchenko (iulias, Shutterstock Contributor ID: 959710)
  2. On 4th May I received an email that my payment ( $1939.24 ) would be sent out by the 15th of the month ( Payment Type: Paypal). However, I have not received it so far. I have written to Support about this situation, but have not received any reply... I can only hope that my problem will be noticed by a SS forum administrator and some measures will be eventually taken. (iulias, Shutterstock Contributor ID: 959710) Here is the copy of the e-mail: Shutterstock <noreply@shutterstock.com> 4 May 2017 г., 0:50 3181503@gmail.com Dear Iulia Dmitrievna, Just thought you would like to know that your Shutterstock earnings have been calculated and will be sent out by the 15th of the month. Your Shutterstock Contributor ID: 959710 Payment Type: Paypal Total Payment: $1939.24 If you make more than your minimum payout amount in the next month, you can expect your next Shutterstock payment update on 2017-06-01. Thanks! Shutterstock Support
  3. Uploaded images have just returned. Thank you.
  4. Several days ago I uploaded images to SS but did not submit them for review immediately. During these days the uploaded images were visible in my account. Today I decided to submit them for review but all of them disappeared. Can I expect that the uploaded images will return (just as my portfolio last week) or should I upload them again?
  5. I have the same problem. More than 98% of my portfolio is disappeared.
  6. On 21 March I uploaded a set of my images via FTP (FileZilla), but they have not appeared in the "submit images" section.
  7. My images have just appeared in my portfolio. Thank you very much indeed.
  8. Hello, The following approved images are still missing in my portfolio: 155366861, 155366864 155366867, 155366870 155366876, 155366885 155366894, 155366906 155366909, 155366912 155366915, 155366861 155366864, 155366867 155366870, 155366876 155366885, 155366894 155366906, 155366909 155366912, 155366915 155540009, 155540012 155540015, 155540024 155540042, 155540054 155540069, 155540090 155540105, 155540117 155540126, 155540129 155540132, 155540135 155540138, 155540141 155540147, 155540150 155540156, 155540162 155540165, 155540168 155540171, 155540174 155540177, 155540180 155540183, 155540186 155540189, 155540192 155540195, 155545943 155545946, 155545949 155545952, 155545955 155545958, 155545961 155545964, 155545967 155545970, 155545973 155545976, 155545979 155545982, 155545988 155545991, 155545997 155546003, 155546006 155546009, 155546012 155546015, 155546018 155546021, 155546024 155546030, 155546036 155546039, 155546042 155546045, 155546048 155546051, 155546054 155546057, 155546060 155546063, 155546066 155546072, 155546075 155546078, 155538425 155538431, 155538434 155538437, 155538440 155538443, 155538446 155538449, 155538452 155538455, 155538458 155538461, 155538467 155538470, 155538473 155538476, 155538479 155538482, 155538485 155538488, 155538491 155538494, 155538497 155538500, 155538503 155538506, 155538509 155538512, 155538515 155538518, 155538521 155538524, 155538527 155538530, 155538533 155538536, 155538539 155538542, 155538545 155538548, 155537888 155537894, 155537900 155537906, 155537909 155537915, 155537921 155537927, 155537930 155537933, 155537936 155537939, 155537942 155537945, 155537948 155537951, 155537954 155537957, 155537960 155537963, 155537966 155537969, 155537972 155537975, 155537978 155537981, 155537984 155537987, 155537990 155537993, 155537996 155537999, 155538002 155538005, 155538008 155538011, 155538014 155538017, 155538023 155537354, 155537360 155537366, 155537372 155537378, 155537384 155537387, 155537390 155537393, 155537396 155537399, 155537402 155537405, 155537408 155537411, 155537414 155537420, 155537423 155537426, 155537429 155537432, 155537435 155537438, 155537441 155537447, 155537453 155537459, 155537468 155537474, 155537477 155537483, 155537489 155537495, 155537498 155537501, 155537504 155537507, 155537510 155537513, 155539385 155539388, 155539391 155539394, 155539397 155539400, 155539403 155539406, 155539409 155539412, 155539415 155539418, 155539421 155539424, 155539427 155539430, 155539433 155539436, 155539439 155539445, 155539448 155539451, 155539454 155539457, 155539460 155539463, 155539466 155539469, 155539472 155539475, 155539478 155539481, 155539484 155539487, 155539490 155539493, 155539496 155539505, 155539508 155538914, 155538917 155538920, 155538923 155538926, 155538929 155538932, 155538935 155538938, 155538944 155538950, 155538953 155538956, 155538959 155538962, 155538965 155538968, 155538971 155538974, 155538977 155538980, 155538983 155538986, 155538989 155538992, 155538995 155538998, 155539001 155539004, 155539007 155539010, 155539013 155539016, 155539019 155539022, 155539025 155539028, 155539034 155539037, 155564501 155564504, 155564507 155564510, 155564516 155564522, 155564525 155564528, 155564531 155564534, 155564537 155564540, 155564543 155564549, 155564552 155564555, 155564558 155564561, 155564564 155564567, 155564570 155564573, 155564576 155564579, 155564582 155564585, 155564588 155564591, 155564594 155564597, 155564600 155564603, 155564606 155564609, 155564612 155564615, 155564618 155564621, 155564624 155539646, 155539649 155539652, 155539655 155539658, 155539661 155539664, 155539667 155539670, 155539673 155539676, 155539679 155539682, 155539685 155539688, 155539691 155539694, 155539697 155539700, 155539706 155539709, 155539712 155539715, 155539718 155539721, 155539724 155539727, 155539730 155539733, 155539736 155539739, 155539742 155539745, 155539751 155539754, 155539757 Please help me. Thank you very much in advance.
  9. Hello, I am a contributor of both SS and Bigstock. At present, I feel really strange about my Bigstock account. First, I have images that have been waiting for review since the end of July. They still have not been reviewed. Second, I have made several (!) requests for the same (!) payment but I did not receive these money. I suggest that my request for payment was not in fact processed by Bigstock (the sum was enough to make such a request). Previously I have never had problems with Bigstock with either review process or payment. I have written to the Bigstock support to ask about this situation several times (both via gmail e-mail service and their online contact form) but they did not respond. I do not know what to do, this is why I am writing here. May be someone has also faced such problems with Bigstock and could give me any idea what to do. This would be really helpfull.
  10. Hello, There is incorrect number of active images on my main home page, 24859 instead of 24889. These 30 images (the difference between 24859 and 24889) were recently approved (and some of them have been sold) but these 30 images are not included in the number of active images. Please fix this. Thank you in advance.
  11. Images were approved on August 12, but they did not appear in my portfolio: batch 34778597: 149664437 149664443 149664455 149664461 149664470 149664479 149664488 149664494 149664506 149664512 149664515 149664518 149664521 149664524 149664527 149664530 149664533 149664536 149664539 149664542 149664545 149664548 149664551 149664554 149664557 149664560 149664563 149664566 149664569 149664572 149664575 149664578 149664581 149664584 149664590 149664593 149664596 batch 34778702: 149664899 149664902 149664905 149664908 149664911 149664914 149664917 149664920 149664923 149664926 149664929 149664932 149664935 149664938 149664941 149664944 149664947 149664950 149664953 149664956 149664959 149664965 149664968 149664971 149664974 149664980 149664983 149664986 149664992 149664995 149664998 149665001 149665004 149665007 149665010 149665013 149665016 149665019 149665022 Thank you for your help.
  12. I understand your concern regarding my submission and agree to limit it but I do not understand why I was completely deprived of the submission opportunity since the images submitted earlier have been processed. If I did something wrong and/or against SS rules I would like to know that to avoid such situations in the future.
  13. I have written to the Support. Still waiting for response.
  14. Uploading was disabled for my account on July 31. I received a message from the Support service that uploading would be turned off until they would finish processing my images. Although my images have been processed (reviewed), uploading remains unavailable. I did not violate any submission rules and, in fact, the Support did not accuse me of any violations. I have written to the Support and asked to address the problem, but they did not reply. I wonder, has anybody else had such problem and how long it usually takes to enable the uploading feature once it was disabled?
  15. I have, but earnings level remained the same. I have written to the Support, they responded that "earnings will be displayed at the new earnings level within a matter of a few hours". However, it has been more than 24 hours.
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